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Practice Lead - Ivory Dental

Are you looking to make a meaningful impact in a vibrant community? At Ivory Dental in West Lethbridge, we’re not just a dental practice—we're a dedicated family committed to providing exceptional care. Led by passionate dentists Dr. Tim Rollingson and Dr. Shawn Heggie, who have proudly served this community for over 14 years, our team is eager to welcome someone like you!

Why Choose Ivory Dental?

  • Community-Focused: Be part of a team that truly cares about the well-being of our patients and the West Lethbridge community.

  • Multi-Lingual Environment: Join a diverse workplace where we communicate in English, French, and Spanish, ensuring every patient feels at home.

  • Comprehensive Services: Work alongside talented professionals offering a wide range of services—from general dentistry to innovative cosmetic procedures and advanced treatments.

  • Flexible Hours: Enjoy our early start at 7:30 am, Monday to Friday, perfect for work-life balance.

Ready to Make a Difference? If you’re passionate about patient care and excited to grow in a supportive environment, we want to hear from you! Join us at Ivory Dental and be part of a team that prioritizes both patients and professional development.

Apply today and help us create brighter smiles together!

Key Responsibilities:

Operational Planning & Execution

  • Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
  • Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.

Compliance & Patient Safety

  • Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.
  • Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
  • Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.

Leadership

  • Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
  • Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
  • Support recruitment efforts to interview dental professionals and assess for best fit.
  • Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.

About You:

  • University or College Diploma in business or office administration
  • 3-5 years experience in a clinical setting
  • Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management
  • Strong business acumen and extensive experience in budgeting and forecasting
  • Experience with dental software systems and Microsoft Office is preferred
  • Strong commitment to maintaining health regulation and operational standards
  • Willingness to work varied hours to align with business needs

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

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