Support Centre Opportunities

Votre profil

Vous êtes une personne innovatrice, axée sur le service et enthousiaste à l'idée de vous joindre à une entreprise en pleine croissance. Vous êtes un(e) gestionnaire multi-unités hautement expérimenté et vous souhaitez mettre votre expertise au service du changement au sein d'une entreprise du secteur de la santé. En tant que directeur des opérations bilingue, vous aimez diriger des équipes dans un environnement collaboratif et votre objectif est d'assurer un excellent service à nos patients, à nos partenaires et à leurs équipes cliniques. Vous aimez être pratique et vous vous épanouissez en trouvant des solutions novatrices pour votre équipe et l'entreprise.

Relevant du Vice-Président Principal, Québec, le directeur des opérations bilingue sera chargé de soutenir les ambitions de nos précieux partenaires partout dans la province en mettant à profit notre expertise dans des secteurs d'activité clés, ce qui se traduit par des soins optimaux aux patients et une création de valeur pour nos parties prenantes. Vous êtes un leader doté d'une expérience avérée en gestion d'équipe, en soutien à nos partenaires pour offrir des soins de qualité supérieure aux patients et en étant motivé par l'excellence.

• Vous vous épanouissez dans un environnement en pleine croissance
• Vous vous adaptez rapidement au changement
• Vous êtes un expert dans votre domaine et pouvez influencer les autres
• Vous avez le sens du service.

Responsabilités principales :

• Vous serez le principal responsable des relations et le contact de soutien d'un réseau de cliniques dentaires assigné. Vous dirigerez une équipe de gestionnaires régionaux.
• Identifier les occasions d'optimisation pour le cliniques cabinets dentaires, favorisant l'excellence des services et la croissance, et sera responsable des objectifs annuels.
• Élaborer et mettre en œuvre des plans d'action pour chaque clinique dentaire.
• Identifier et mettre en œuvre des gains d'efficacité opérationnelle et des opportunités visant à optimiser les soins et l'expérience des patients, à accroître les revenus et la rentabilité, à fidéliser le personnel et à assurer l'entretien physique des cliniques dentaires conformément aux normes.
• Identifier les occasions de favoriser les relations et les synergies au sein du réseau de cliniques dentaires assigné.
• Identifier les opportunités et intervenir, au besoin, pour améliorer le partenariat entre la communauté des cabinets dentaires et le centre de soutien afin d'assurer l'excellence des services.
• Faciliter et soutenir les possibilités d'assistance aux cabinets dentaires et d'atteinte des objectifs par l'intermédiaire des experts du centre de soutien (par exemple, l'équipe des opérations centrales) par l'exécution et/ou la mise en œuvre de nouveaux programmes.
• Encadrer, développer et diriger une équipe de directeurs régionaux et de directeurs de cliniques dentaires.

Ce que nous recherchons

• Chef stratégique et axé sur la croissance, avec au moins trois à cinq ans d'expérience à des postes de direction à grande échelle et dans plusieurs unités.
• Diplôme universitaire ou collégial en commerce de détail, administration des affaires ou administration de bureau, ou expérience connexe.
• Bilinguisme français-anglais requis, car le poste comprendra des interactions nationales.
• Excellente connaissance des affaires et vaste expérience en gestion des états des résultats, des prévisions et de la budgétisation.
• Capacité avérée à générer une croissance durable, mesurable et rentable grâce à la rigueur des indicateurs clés de performance (IRC) et des indicateurs financiers et opérationnels.
• Excellentes compétences en leadership et en collaboration ; capacité avérée à établir et à maintenir des relations de travail efficaces et coopératives entre divers groupes et niveaux.
• Capacité avérée à exécuter des projets d'envergure impliquant de nombreuses parties prenantes.
• Excellentes compétences en organisation et en gestion du temps, et capacité à gérer plusieurs projets simultanément.

À propos de Dentalcorp

Dentalcorp se concentre sur l'acquisition et le partenariat avec des cliniques dentaires orienté sur la croissance, généralistes ou spécialisées qui se positionnent comme étant des leaders dans leur communauté et ce partout au Canada. Notre proposition de valeur unique permet à nos dentistes partenaires de conserver leur autonomie clinique et opérationnelle tout en les incitant à atteindre une croissance personnelle et professionnelle ambitieuse. Nos connaissances stratégiques et notre expertise sans précédent placent nos partenaires à l'avant-garde de la prestation de soins dentaire aux patients.

Les candidats doivent être légalement admissibles à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Bilingual Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

Reporting into the Senior Vice President, Quebec, the Bilingual Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.
 

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You are service-oriented.

In this role, you will
 

• You will be the primary relationship manager and support contact to an assigned practice network and lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we’re looking for
 

• Growth-inspired and strategic leader with at least three to five years experience in large scale multi-unit role leadership role
• University or College Diploma in retail, business or office administration or related experience
• Must be fluently bilingual in French and English as the role will have National Interactions as part of its functions
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Qui vous êtes

Vous êtes une personne orientée vers le service et enthousiaste à l'idée de faire partie d'une organisation en pleine croissance qui permet aux meilleurs de devenir encore meilleurs. Vous avez à cœur de dépasser les attentes des employés lorsqu'il s'agit de répondre à leurs questions ou de résoudre leurs problèmes. Vous aimez améliorer les processus afin d'optimiser l'expérience des clients ou des utilisateurs finaux. Vous aimez travailler dans un environnement collaboratif, mais appréciez également votre autonomie pour accomplir vos tâches et fournir un excellent service à nos cliniques dentaires.

Ce poste est basé au centre de soutien de Dentalcorp à Montréal du lundi au jeudi, et le vendredi, vous travaillez à domicile. Sous la responsabilité de la Chef d' Équipe, Services de Support, Ressources Humaines vous fournirez un soutien opérationnel à l'équipe des services partagés des ressources humaines.

Objectif du poste

• Le ou la coordinateur(trice) des services de support RH agit en tant que premier interlocuteur des services RH et utilise des outils de gestion des connaissances/des dossiers ainsi que son expérience pour assurer la gestion et la résolution des demandes de premier niveau.
• Le ou la coordinateur(ice) des services aux personnes effectue le traitement et la gestion des données et des transactions pour les processus essentiels pour lesquels le libre-service n'est pas disponible (par exemple, l'intégration des nouveaux employés, les départs, la gestion des données des employés, etc.
• Ce poste consiste principalement à documenter, traiter et résoudre les demandes des clients des ressources humaines, tout en mettant l'accent sur la prestation de services, la coordination avec les autres membres de l'équipe des ressources humaines et l'amélioration continue.

Dans le cadre de cette fonction, vous serez chargé(e) de :

• Traiter les demandes de renseignements de manière efficace et courtoise, ainsi que de gérer au quotidien les transactions dans le système de gestion des dossiers et le système HRIS
• Transmettre/rediriger les contacts lorsque des conseils ou des éclaircissements sur les politiques et procédures sont nécessaires
• Documenter les demandes de renseignements avec une classification précise et les mesures prises pour y répondre
• Fournir un soutien et des conseils sur le déroulement des transactions en accès direct, sur la base des politiques et des directives, dans les cas où une assistance est nécessaire
• Signaler les cas où les systèmes de gestion des connaissances doivent être mis à jour avec du contenu afin de faciliter le traitement des demandes futures et/ou l'accès direct des employés et des responsables
• Promouvoir l'expérience client et accroître la satisfaction grâce à un service efficace et courtois
• Saisir les données et effectuer les transactions relatives aux données sur les employés ou aux données de référence, à l'intégration, à la rémunération, aux départs d'employés, à la saisie des heures, au rendement, à la rémunération et au soutien des travailleurs occasionnels dans les systèmes appropriés
• Recueillir les documents remplis et requis par la loi (électroniques et/ou papier) et s'assurer que les données du système RH sont complètes et exactes
• Mettre en œuvre les changements de processus et de contenu selon les directives des centres d'expertise
• Vérifier les transactions et les données complétées afin d'en garantir l'exactitude et assurer le suivi si nécessaire
• Distribuer les rapports nécessaires aux clients des RH ; partager fréquemment des rapports personnalisés à titre de suggestions de rapports standardisés à l'équipe des systèmes RH
• Résoudre les problèmes de saisie de données et corriger les données des employés si nécessaireConsult programs, policies, and key documentation to resolve employee inquiries

Ce que nous recherchons

• Doit être parfaitement Bilingue en français et anglais, à l'oral et à l'écrit car le poste aura des interactions à une échelle nationale
• Diplôme de premier cycle avec une spécialisation en gestion des ressources humaines ou dans un domaine connexe, ou une combinaison d'études, de formation et d'expérience jugée équivalente
• 2 à 3 ans d'expérience dans le domaine des ressources humaines
• Capacités d'analyse pour surveiller les niveaux de service, les performances et les indicateurs afin d'orienter les actions à mener
• Souci du détail pour garantir l'exhaustivité et la qualité des informations saisies dans les systèmes RH
• Capacité à adapter son style de communication en fonction des parties prenantes et de la situation ; capacité à faire preuve de patience, d'empathie et de persuasion
• Orientation vers l'action, pour prendre des initiatives et exécuter des tâches de manière efficace et efficiente dans le cadre du service
• Connaissances et expérience dans plusieurs domaines des ressources humaines pour aider à résoudre les demandes et rediriger les cas complexes et/ou escaladés vers le groupe de parties prenantes approprié
• Collaboration et travail d'équipe entre les RH et les autres services afin de permettre le fonctionnement du modèle de prestation de services
• Solides compétences en matière de gestion des relations et de relations interpersonnelles avec un large éventail de parties prenantes interagissant avec l'équipe des services aux personnes
• Connaissance des lois et législations applicables
• Solides compétences en communication écrite pour répondre aux questions des employés, rédiger des FAQ ou élaborer la documentation relative aux projets afin de soutenir l'amélioration continue

À propos de Dentalcorp

Dentalcorp se concentre sur l'acquisition et le partenariat avec des cliniques dentaires orienté sur la croissance, généralistes ou spécialisées qui se positionnent comme étant des leaders dans leur communauté et ce partout au Canada. Notre proposition de valeur unique permet à nos dentistes partenaires de conserver leur autonomie clinique et opérationnelle tout en les incitant à atteindre une croissance personnelle et professionnelle ambitieuse. Nos connaissances stratégiques et notre expertise sans précédent placent nos partenaires à l'avant-garde de la prestation de soins dentaire aux patients.

Les candidats doivent être légalement admissibles à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better. You love working in a collaborative team environment but also enjoy your autonomy to accomplish tasks and provide excellent service to our Dental Practices.

This position is based out of Dentalcorp's Montreal Support Centre from Monday to Thursday and Fridays are work from home. Reporting to the People Services Team Lead, you will be providing operational support for the HR Shared Services Team.

Purpose of the position

• The People Services Coordinator acts as the front-line to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution.
• The People Services Coordinator completes data and transaction processing and management for core processes where self-service is not available (e.g., new hire onboarding, separations, employee data administration, etc.)
• This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement

In this role, you will

• Overall be responsible for inquiry resolution in an efficient and courteous manner, as well as day-to- day transaction processing in case management system and HRIS system
• Escalate / redirect contacts where guidance or clarification of policies and procedures as required
• Document inquiries with accurate classification and resolution action
• Provide support and guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required
• Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access
• Promote the customer experience and increase satisfaction through efficient and courteous service
• Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systems
• Collect completed and legislatively required documentation (electronic and/or paper) and ensure HR system data is complete and accurate
• Implement process and content changes as directed by the Centres of Expertise
• Audit completed transactions and data to ensure accuracy and follow up where required
• Distribute reports as required to HR customers; share frequent custom reports as suggestions for standardized reports to HR systems team
• Resolve data entry issues and employee data corrections as required
• Consult programs, policies, and key documentation to resolve employee inquiries

What we're looking for

• Must be fluently Bilingual in French and English, spoken and written as the position will have National interactions
• Undergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalent
• 2 to 3 years' Human Resources Experience
• Analytical abilities to monitor service levels, performance, and metrics to inform course of action
• Detail-oriented to ensure completeness and quality of information entered into HR systems
• Ability to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive
• Action-orientation, to take initiative and execute tasks efficiently and effectively within service framework
• Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder group
• Exposure to digital HR solutions to coach others in their use (i.e., self-service and HRIS data entry)
• Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
• Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Services team
• Knowledge of applicable laws and legislations
• Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement

About Dentalcorp

Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

This is a remote position however you will be responsible for extensive travel with frequent practice visits within the Greater Vancouver and Vancouver Island Area approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You’re customer service oriented

In this role, you will

• You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we're looking for

• University or College Diploma in retail, business or office administration or related experience
• Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously
• Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)

Salary Range: The base annual salary range is $140,000 to 150,000 (plus a bonus of up to 25% and competitive total rewards and benefits package). Salary is determined based on the candidate’s work experience and will be discussed during the interview process.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented individual who is excited to be part of a fast-growing organization committed to excellence in healthcare. You thrive in an environment where pushing beyond the status quo, delivering brilliant experiences, and striving beyond excellence are part of everyday work. Passionate about a company that lives its values and fosters a great culture, you’re committed to role modeling values-based leadership and working brilliantly together with cross-functional teams to make a meaningful impact.

As a Manager, HR Operations, you are an Operational Leader who is responsible for the management of the People Services team, a “front door” to HR for many requests, transactions, and support to Team Members and Managers. This role is critical in our commitment to be an Employee Centric organization, the decisions, actions, and work results of this role impact front-line HR services to all employees. 

The quality of HR data as entered through HCM by either employees, Managers or People Services team, is essential to the decision-making and management of other functions, including accurate payroll, finance, and human resources operations across the organization

The Manager, HR Operations, will focus on efficiency and effectiveness, with an emphasis on metrics and service levels, and identifying opportunities for continuous improvement to enable operational excellence and deliver on desired employee services.

In this role, you will

• Oversee the People Services Coordinators who resolve the day-to-day inquiries and all transactional processing of in-scope services delivered by the dc Connect team

• Serve as the point of escalation and leadership contact for the People Services team for all internal stakeholders to resolve complex inquiries and escalated issues

• Shape and foster a wonderful culture where Team Members feel supported to deliver exceptional customer service and can deliver exceptional outcomes for their internal customers 

• Lead the People Services team, providing regular feedback, coaching, and recognition to employees; leads by example to model wellbeing at work

• Define and refine service level agreements (SLAs) and key metrics to monitor efficiency and effectiveness; analyze internal customer feedback and engage with key stakeholders for input 

• Review metrics & feedback for in-scope operations to identify and implement improvement opportunities (including automation opportunities, improvements to SLAs, employee Services feedback, etc.)

• In partnership with the Director, HR Operations Services define strategies, roadmaps, and project plans to execute the vision of the People Services team aligned to HR’s new service delivery model and HCM technology

• Oversee processing and updates of all administration of employee data across the employee lifecycle, act as the steward of People Services

• Oversee quality standards and controls for data to provide the necessary accuracy, timeliness, and completeness

• Ensure compliance with data administration, securities standards, and policies and procedures

• Develop programs, policies, and key documentation for use by HR and its customers across a variety of topics, including HR system use, knowledge management, and HR services

• Build relationships with leaders of key client groups across the organization, and engages with them to understand feedback and emerging needs

What we're looking for

• Undergraduate degree in a relevant discipline such as Business Administration, Human Resources or Industrial Relations, or certificate in an accredited Human Resources program

• CHRP designation plus a minimum of 7-10 years’ progressive Services in a broad spectrum of HR functions. At least 3 years recent leadership Services in a similar role

• Strategic thinking to create the vision, strategy, and roadmap to establish and continuously enhance People Services.

• Knowledge and Services across all facets of human resource management, knowledge of HR legislation and best practices to integrate services and provide a comprehensive systems-thinking approach to decisions

• Analytical skills to interpret data and create insights and actionable recommendations for senior leadership and HR Operations Services

• Customer-centricity to define the standards and performance culture of People Services

• Exposure to digital HR solutions to coach others in their use (i.e., self-service)

• Understanding of the business to understand the nuances in client needs from HR

• Knowledge of end-to-end processes and HR transactions to support delivery

• Prior Services leading in a service centre environment (preferred)

• Knowledge of applicable laws and legislations

• Services in change management and continuous improvement

• Facilitation skills for presentations to HR, executives, or other stakeholders related to new or existing programs, encourage change adoption, or other topics

• Workday Services is an asset 

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth. 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted. 

Votre profil

Vous êtes une personne innovatrice, axée sur le service et enthousiaste à l'idée de vous joindre à une entreprise en pleine croissance. Vous êtes un(e) gestionnaire multi-unités hautement expérimenté et vous souhaitez mettre votre expertise au service du changement au sein d'une entreprise du secteur de la santé. En tant que directeur des opérations bilingue, vous aimez diriger des équipes dans un environnement collaboratif et votre objectif est d'assurer un excellent service à nos patients, à nos partenaires et à leurs équipes cliniques. Vous aimez être pratique et vous vous épanouissez en trouvant des solutions novatrices pour votre équipe et l'entreprise.

Relevant du Vice-Président Principal, Québec, le directeur des opérations bilingue sera chargé de soutenir les ambitions de nos précieux partenaires partout dans la province en mettant à profit notre expertise dans des secteurs d'activité clés, ce qui se traduit par des soins optimaux aux patients et une création de valeur pour nos parties prenantes. Vous êtes un leader doté d'une expérience avérée en gestion d'équipe, en soutien à nos partenaires pour offrir des soins de qualité supérieure aux patients et en étant motivé par l'excellence.

• Vous vous épanouissez dans un environnement en pleine croissance
• Vous vous adaptez rapidement au changement
• Vous êtes un expert dans votre domaine et pouvez influencer les autres
• Vous avez le sens du service.

Responsabilités principales :

• Vous serez le principal responsable des relations et le contact de soutien d'un réseau de cliniques dentaires assigné. Vous dirigerez une équipe de gestionnaires régionaux.
• Identifier les occasions d'optimisation pour le cliniques cabinets dentaires, favorisant l'excellence des services et la croissance, et sera responsable des objectifs annuels.
• Élaborer et mettre en œuvre des plans d'action pour chaque clinique dentaire.
• Identifier et mettre en œuvre des gains d'efficacité opérationnelle et des opportunités visant à optimiser les soins et l'expérience des patients, à accroître les revenus et la rentabilité, à fidéliser le personnel et à assurer l'entretien physique des cliniques dentaires conformément aux normes.
• Identifier les occasions de favoriser les relations et les synergies au sein du réseau de cliniques dentaires assigné.
• Identifier les opportunités et intervenir, au besoin, pour améliorer le partenariat entre la communauté des cabinets dentaires et le centre de soutien afin d'assurer l'excellence des services.
• Faciliter et soutenir les possibilités d'assistance aux cabinets dentaires et d'atteinte des objectifs par l'intermédiaire des experts du centre de soutien (par exemple, l'équipe des opérations centrales) par l'exécution et/ou la mise en œuvre de nouveaux programmes.
• Encadrer, développer et diriger une équipe de directeurs régionaux et de directeurs de cliniques dentaires.

Ce que nous recherchons

• Chef stratégique et axé sur la croissance, avec au moins trois à cinq ans d'expérience à des postes de direction à grande échelle et dans plusieurs unités.
• Diplôme universitaire ou collégial en commerce de détail, administration des affaires ou administration de bureau, ou expérience connexe.
• Bilinguisme français-anglais requis, car le poste comprendra des interactions nationales.
• Excellente connaissance des affaires et vaste expérience en gestion des états des résultats, des prévisions et de la budgétisation.
• Capacité avérée à générer une croissance durable, mesurable et rentable grâce à la rigueur des indicateurs clés de performance (IRC) et des indicateurs financiers et opérationnels.
• Excellentes compétences en leadership et en collaboration ; capacité avérée à établir et à maintenir des relations de travail efficaces et coopératives entre divers groupes et niveaux.
• Capacité avérée à exécuter des projets d'envergure impliquant de nombreuses parties prenantes.
• Excellentes compétences en organisation et en gestion du temps, et capacité à gérer plusieurs projets simultanément.

À propos de Dentalcorp

Dentalcorp se concentre sur l'acquisition et le partenariat avec des cliniques dentaires orienté sur la croissance, généralistes ou spécialisées qui se positionnent comme étant des leaders dans leur communauté et ce partout au Canada. Notre proposition de valeur unique permet à nos dentistes partenaires de conserver leur autonomie clinique et opérationnelle tout en les incitant à atteindre une croissance personnelle et professionnelle ambitieuse. Nos connaissances stratégiques et notre expertise sans précédent placent nos partenaires à l'avant-garde de la prestation de soins dentaire aux patients.

Les candidats doivent être légalement admissibles à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Bilingual Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

Reporting into the Senior Vice President, Quebec, the Bilingual Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.
 

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You are service-oriented.

In this role, you will
 

• You will be the primary relationship manager and support contact to an assigned practice network and lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we’re looking for
 

• Growth-inspired and strategic leader with at least three to five years experience in large scale multi-unit role leadership role
• University or College Diploma in retail, business or office administration or related experience
• Must be fluently bilingual in French and English as the role will have National Interactions as part of its functions
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

We are looking for a professional who is excited to join our fast-growing organization. As Administrator, Treasury, you will work closely with Treasury team members and play a critical role in supporting the accuracy and integrity of our financial records by supporting all treasury related functions and activities. You will collaborate closely with various departments and practices to ensure timely and accurate reporting of financial information.

This role is based out of Dentalcorp’s Toronto Support Centre from Monday to Thursday and Fridays are work from home. Reporting to the Director, Revenue and Treasury, you will support the Treasury activities of Canada's fastest growing network of dental practices.

In this role, you will

• Support daily bank account management activities, request closure of bank accounts, support bank account access and setup.
• Provide direct practice support for cheque scanners, merchant fee accounts, direct deposit bank letters and requests for additional deposit books and bags.
• Conduct ad-hoc analysis as required to support strategic decision-making, and proactively provide advice and input to management.
• Collaborate with Analyst, Treasury on daily collection reporting activities.
• Initiate Blackline update, report, and review processes including overall open variance reporting, and entries.
• Assist in month-end, quarter-end, and year-end closing activities, ensuring compliance with internal policies and procedures.
• Identify, investigate, document, and make recommendations for management, internal audit, compliance, and legal departments. 
• Participate in financial audits and provide necessary documentation and support to internal and external auditors.
• Coordinate insurance certificate requests for company activities and events.
• Successfully perform other tasks, reports and activities as assigned from time to time.

What we’re looking for

• Bachelor’s degree in finance, accounting, or a related field. 
• Proven experience as an Administrator, preferably with a focus on treasury and general ledger activities.
• Understanding of business support, accounting principles, treasury operations, risk management, control and compliance, data integrity, and financial analysis.
• Experience in banking processes and cashflow reporting, with an emphasis on process improvement and optimization in all areas of work.
• Strong analytical skills with a keen attention-to-detail and ability to derive meaning and make recommendations based on facts and evidence.
• Advanced proficiency in Microsoft Excel, and financial software applications e.g., Netsuite.
• Ability to work effectively in a fast-paced, deadline-driven, collaborative collegial and highly communicative team-based environment.
• Communication skills to collaborate with various stakeholders & affect change.
• Professional discretion, trustworthiness with demonstratable ethical integrity.
• Knowledge of ERP systems and experience with data visualization tools (e.g., Tableau) and Blackline is desirable.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Qui vous êtes

Vous êtes une personne orientée vers le service et enthousiaste à l'idée de faire partie d'une organisation en pleine croissance qui permet aux meilleurs de devenir encore meilleurs. Vous avez à cœur de dépasser les attentes des employés lorsqu'il s'agit de répondre à leurs questions ou de résoudre leurs problèmes. Vous aimez améliorer les processus afin d'optimiser l'expérience des clients ou des utilisateurs finaux. Vous aimez travailler dans un environnement collaboratif, mais appréciez également votre autonomie pour accomplir vos tâches et fournir un excellent service à nos cliniques dentaires.

Ce poste est basé au centre de soutien de Dentalcorp à Montréal du lundi au jeudi, et le vendredi, vous travaillez à domicile. Sous la responsabilité de la Chef d' Équipe, Services de Support, Ressources Humaines vous fournirez un soutien opérationnel à l'équipe des services partagés des ressources humaines.

Objectif du poste

• Le ou la coordinateur(trice) des services de support RH agit en tant que premier interlocuteur des services RH et utilise des outils de gestion des connaissances/des dossiers ainsi que son expérience pour assurer la gestion et la résolution des demandes de premier niveau.
• Le ou la coordinateur(ice) des services aux personnes effectue le traitement et la gestion des données et des transactions pour les processus essentiels pour lesquels le libre-service n'est pas disponible (par exemple, l'intégration des nouveaux employés, les départs, la gestion des données des employés, etc.
• Ce poste consiste principalement à documenter, traiter et résoudre les demandes des clients des ressources humaines, tout en mettant l'accent sur la prestation de services, la coordination avec les autres membres de l'équipe des ressources humaines et l'amélioration continue.

Dans le cadre de cette fonction, vous serez chargé(e) de :

• Traiter les demandes de renseignements de manière efficace et courtoise, ainsi que de gérer au quotidien les transactions dans le système de gestion des dossiers et le système HRIS
• Transmettre/rediriger les contacts lorsque des conseils ou des éclaircissements sur les politiques et procédures sont nécessaires
• Documenter les demandes de renseignements avec une classification précise et les mesures prises pour y répondre
• Fournir un soutien et des conseils sur le déroulement des transactions en accès direct, sur la base des politiques et des directives, dans les cas où une assistance est nécessaire
• Signaler les cas où les systèmes de gestion des connaissances doivent être mis à jour avec du contenu afin de faciliter le traitement des demandes futures et/ou l'accès direct des employés et des responsables
• Promouvoir l'expérience client et accroître la satisfaction grâce à un service efficace et courtois
• Saisir les données et effectuer les transactions relatives aux données sur les employés ou aux données de référence, à l'intégration, à la rémunération, aux départs d'employés, à la saisie des heures, au rendement, à la rémunération et au soutien des travailleurs occasionnels dans les systèmes appropriés
• Recueillir les documents remplis et requis par la loi (électroniques et/ou papier) et s'assurer que les données du système RH sont complètes et exactes
• Mettre en œuvre les changements de processus et de contenu selon les directives des centres d'expertise
• Vérifier les transactions et les données complétées afin d'en garantir l'exactitude et assurer le suivi si nécessaire
• Distribuer les rapports nécessaires aux clients des RH ; partager fréquemment des rapports personnalisés à titre de suggestions de rapports standardisés à l'équipe des systèmes RH
• Résoudre les problèmes de saisie de données et corriger les données des employés si nécessaireConsult programs, policies, and key documentation to resolve employee inquiries

Ce que nous recherchons

• Doit être parfaitement Bilingue en français et anglais, à l'oral et à l'écrit car le poste aura des interactions à une échelle nationale
• Diplôme de premier cycle avec une spécialisation en gestion des ressources humaines ou dans un domaine connexe, ou une combinaison d'études, de formation et d'expérience jugée équivalente
• 2 à 3 ans d'expérience dans le domaine des ressources humaines
• Capacités d'analyse pour surveiller les niveaux de service, les performances et les indicateurs afin d'orienter les actions à mener
• Souci du détail pour garantir l'exhaustivité et la qualité des informations saisies dans les systèmes RH
• Capacité à adapter son style de communication en fonction des parties prenantes et de la situation ; capacité à faire preuve de patience, d'empathie et de persuasion
• Orientation vers l'action, pour prendre des initiatives et exécuter des tâches de manière efficace et efficiente dans le cadre du service
• Connaissances et expérience dans plusieurs domaines des ressources humaines pour aider à résoudre les demandes et rediriger les cas complexes et/ou escaladés vers le groupe de parties prenantes approprié
• Collaboration et travail d'équipe entre les RH et les autres services afin de permettre le fonctionnement du modèle de prestation de services
• Solides compétences en matière de gestion des relations et de relations interpersonnelles avec un large éventail de parties prenantes interagissant avec l'équipe des services aux personnes
• Connaissance des lois et législations applicables
• Solides compétences en communication écrite pour répondre aux questions des employés, rédiger des FAQ ou élaborer la documentation relative aux projets afin de soutenir l'amélioration continue

À propos de Dentalcorp

Dentalcorp se concentre sur l'acquisition et le partenariat avec des cliniques dentaires orienté sur la croissance, généralistes ou spécialisées qui se positionnent comme étant des leaders dans leur communauté et ce partout au Canada. Notre proposition de valeur unique permet à nos dentistes partenaires de conserver leur autonomie clinique et opérationnelle tout en les incitant à atteindre une croissance personnelle et professionnelle ambitieuse. Nos connaissances stratégiques et notre expertise sans précédent placent nos partenaires à l'avant-garde de la prestation de soins dentaire aux patients.

Les candidats doivent être légalement admissibles à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better. You love working in a collaborative team environment but also enjoy your autonomy to accomplish tasks and provide excellent service to our Dental Practices.

This position is based out of Dentalcorp's Montreal Support Centre from Monday to Thursday and Fridays are work from home. Reporting to the People Services Team Lead, you will be providing operational support for the HR Shared Services Team.

Purpose of the position

• The People Services Coordinator acts as the front-line to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution.
• The People Services Coordinator completes data and transaction processing and management for core processes where self-service is not available (e.g., new hire onboarding, separations, employee data administration, etc.)
• This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement

In this role, you will

• Overall be responsible for inquiry resolution in an efficient and courteous manner, as well as day-to- day transaction processing in case management system and HRIS system
• Escalate / redirect contacts where guidance or clarification of policies and procedures as required
• Document inquiries with accurate classification and resolution action
• Provide support and guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required
• Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access
• Promote the customer experience and increase satisfaction through efficient and courteous service
• Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systems
• Collect completed and legislatively required documentation (electronic and/or paper) and ensure HR system data is complete and accurate
• Implement process and content changes as directed by the Centres of Expertise
• Audit completed transactions and data to ensure accuracy and follow up where required
• Distribute reports as required to HR customers; share frequent custom reports as suggestions for standardized reports to HR systems team
• Resolve data entry issues and employee data corrections as required
• Consult programs, policies, and key documentation to resolve employee inquiries

What we're looking for

• Must be fluently Bilingual in French and English, spoken and written as the position will have National interactions
• Undergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalent
• 2 to 3 years' Human Resources Experience
• Analytical abilities to monitor service levels, performance, and metrics to inform course of action
• Detail-oriented to ensure completeness and quality of information entered into HR systems
• Ability to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive
• Action-orientation, to take initiative and execute tasks efficiently and effectively within service framework
• Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder group
• Exposure to digital HR solutions to coach others in their use (i.e., self-service and HRIS data entry)
• Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
• Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Services team
• Knowledge of applicable laws and legislations
• Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement

About Dentalcorp

Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a highly experienced and strategic Finance Manager who is excited to join our fast-growing organization. This is a key role within our organization, responsible for overseeing the accuracy and integrity of our financial records by closing revenue monthly and completing monthly bank reconciliations.

You will work out of Dentalcorp’s Toronto Support Centre from Mondays through Thursdays with Fridays being work from home. Reporting to the Director, Revenue and Treasury, you will collaborate with doctors, practice managers, finance teams, and other stakeholders to ensure timely and accurate reporting of financial information.

Role overview

• Lead and manage a team responsible for revenue and bank reconciliations.
• Review daily, monthly and annual bank reconciliations to ensure accurate recording of transactions.
• Monitor and report on any outstanding or unresolved reconciling items.
• Prepare the monthly Revenue reports for practices as part of month-end close procedures.
• Review all Revenue transactions in Netsuite and ensure all necessary reclasses are completed.
• Prepare accurate and timely financial reports, including revenue analysis reports, variance analysis, and management reports.
• Assist in month-end and year-end closing activities, ensuring compliance with internal policies and procedures.
• Participate in financial audits and provide necessary documentation and support to internal and external auditors.
• Conduct ad-hoc financial analysis as required to support strategic decision-making.
• Set performance goals, provide guidance, and conduct regular performance evaluations.
• Foster a collaborative and productive work environment, promoting teamwork and professional development.
• Collaborate with cross-functional teams, including finance, HR, Talent, Legal and IT, to streamline processes, resolve issues, and improve overall financial performance.

What we’re looking for

• Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent certification preferred.
• Proven experience (5+ years) in senior finance roles.
• Strong knowledge of accounting principles and regulations.
• Proficiency in financial systems and tools, including ERP systems and advanced MS Excel skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional attention to detail and accuracy.
• Strong leadership and team management skills.
• Excellent communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Recruitment and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

The successful candidate will work a hybrid schedule of 4 days a week from their home office and 1 day a week in our Toronto office at 181 Bay Street. Reporting into the Practice Recruitment Manager and working with the Practice Recruitment team, you will collaborate with your portfolio of Dental Practices to manage their talent and staffing needs. Recruitment is key to Dentalcorp’s success, and the Recruitment team is an invaluable resource to our Partners.

In this role, you will

• Source, interview, and hire dental professionals across your regional portfolio of Dental Practices.
• Utilize various sourcing techniques including Boolean searches, networking events, social media, and direct sourcing to attract top talent.
• Collaborate with the Marketing team to develop and execute tailored recruitment campaigns.
• Pre-qualify, interview, assess, and evaluate candidates, guiding hiring decisions and extending job offers
• Manage job offer letters, background checks, and reference checks.
• Maintain talent metrics and analytics to drive continuous improvement.
• Build partnerships with dental associations, universities/colleges, and industry groups in collaboration with our Campus Manager.
• Act as a brand ambassador for Dentalcorp, promoting our employer brand and attracting top talent.
• Provide insights on new talent trends and offer fresh perspectives to the business.

What we're looking for

• 3+ years of recruitment experience, preferably with exposure to both corporate and agency environments.
• Experience in high-volume recruitment and a passion for delivering top talent in a fast-paced setting.
• Exceptional communication skills with the ability to effectively convey opportunities and engage candidates.
• Resourcefulness and a knack for challenging the status quo, offering creative solutions to complex talent needs.
• Adaptability and resilience in navigating evolving requirements and priorities.
• Strong organizational skills and a passion for leveraging data to inform decisions.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Vous êtes

Vous êtes une personne orientée vers le service et enthousiaste à l'idée de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. Vous avez de l'expérience en finance et recherchez l'opportunité de mettre votre expertise au service du changement au sein d'un secteur passionnant. Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes.

Vous jouerez un rôle essentiel en garantissant l'exactitude et l'intégrité de nos dossiers financiers en clôturant les revenus mensuellement et en effectuant les rapprochements bancaires. Vous travaillerez en étroite collaboration avec divers départements et cliniques dentaires pour assurer une communication opportune et précise des informations financières.

Dans ce rôle, vous allez

• Effectuez des rapprochements bancaires quotidiens, mensuels et annuels pour garantir un enregistrement précis des transactions.
• Enquêter et résoudre les écarts entre les relevés bancaires et les comptes du grand livre.
• Surveiller et signaler tout élément de rapprochement en suspens ou non résolu. Préparer la clôture mensuelle des revenus des cabinets dans le cadre des procédures de clôture de fin de mois.
• Publiez toutes les transactions de revenus dans Netsuite.
• Analyser et examiner les transactions de revenus pour garantir leur exactitude et leur exhaustivité.
• Préparez des rapports financiers précis et opportuns, y compris des rapports d'analyse des revenus, des analyses des écarts et des rapports de gestion.
• Participer aux activités de clôture de fin de mois et de fin d’année, en assurant le respect des politiques et procédures internes.
• Participer aux audits financiers et fournir la documentation et le soutien nécessaires aux auditeurs internes et externes.
• Effectuer des analyses financières ad hoc, au besoin, pour soutenir la prise de décision stratégique.

Ce que nous recherchons

• Diplôme collégial ou baccalauréat en finance, comptabilité ou dans un domaine connexe.
• 1 à 2 ans d'expérience en finance, comptabilité ou domaine connexe
• Doit être parfaitement bilingue en anglais et français car il y aura des interactions à travers le Canada
• Expérience avérée en tant qu'analyste financier, de préférence axée sur l'analyse des revenus et les rapprochements bancaires.
• Solide compréhension des principes comptables, des normes de comptabilisation des revenus et de l'analyse financière.
• Maîtrise des techniques de modélisation et de prévision financières.
• Excellentes compétences analytiques avec une grande attention aux détails.
• Maîtrise avancée de Microsoft Excel et des applications logicielles financières.
• Capacité à travailler efficacement dans un environnement au rythme rapide et axé sur les délais.
• Solides compétences en communication pour collaborer avec diverses parties prenantes.
• Une connaissance des systèmes ERP et une expérience des outils de visualisation de données (par exemple, Tableau) sont souhaitables.

À propos de Dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who You Are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Finance and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

You will play a critical role in ensuring the accuracy and integrity of our financial records by closing revenue monthly and performing bank reconciliations. You will collaborate closely with various departments and dental practices to ensure timely and accurate reporting of financial information.

In this role, you will

• Perform daily, monthly, and annual bank reconciliations to ensure accurate recording of transactions.
• Investigate and resolve discrepancies between bank statements and general ledger accounts.
• Monitor and report on any outstanding or unresolved reconciling items.
• Prepare the monthly Revenue close for practices as part of month-end close procedures.
• Post all Revenue transactions in Netsuite.
• Analyze and review revenue transactions to ensure accuracy and completeness.
• Prepare accurate and timely financial reports, including revenue analysis reports, variance analysis, and management reports.
• Assist in month-end and year-end closing activities, ensuring compliance with internal policies and procedures.
• Participate in financial audits and provide necessary documentation and support to internal and external auditors.
• Conduct ad-hoc financial analysis as required to support strategic decision-making.

What We're Looking For

• College or Bachelor Degree in Finance, Accounting, or a related field.
• 1 to 2 years experience in Finance, Accounting or related field
• Must be fluently bilingual in French and English as there will be National inetractions
• Proven experience as a Financial Analyst, preferably with a focus on revenue analysis and bank reconciliations.
• Strong understanding of accounting principles, revenue recognition standards, and financial analysis.
• Proficient in financial modeling and forecasting techniques.
• Excellent analytical skills with a keen attention to detail.
• Advanced proficiency in Microsoft Excel and financial software applications.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong communication skills to collaborate with various stakeholders.
• Knowledge of ERP systems and experience with data visualization tools (e.g., Tableau) is desirable.

About Dentalcorp

dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better.  You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Dental Practices. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

If the successful candidate is Ontario-based, this position is based out of Dentalcorp's Toronto Support Centre and is a four day a week in office opportunity from Monday to Thursday. If the successful candidate is Alberta-based, this position will be remote. Reporting to the Manager, People Services, you will be providing operational support for the newly created HR Shared Services Team (DC Connect).

Purpose of the position

The People Services Coordinator acts as the front-line to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution.

The People Services Coordinator completes data and transaction processing and management for core processes where self-service is not available (e.g., new hire onboarding, separations, employee data administration, etc.).

This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement

In this role, you will

• Overall be responsible for inquiry resolution in an efficient and courteous manner, as well as day-to- day transaction processing in case management system and HRIS system

• Escalate / redirect contacts where guidance or clarification of policies and procedures as required

• Document inquiries with accurate classification and resolution action

• Provide support and guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required

• Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access

• Promote the customer experience and increase satisfaction through efficient and courteous service

• Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systems

• Collect completed and legislatively required documentation (electronic and/or paper) and ensure HR system data is complete and accurate

• Implement process and content changes as directed by the Centres of Expertise

• Audit completed transactions and data to ensure accuracy and follow up where required

• Distribute reports as required to HR customers; share frequent custom reports as suggestions for standardized reports to HR systems team

• Resolve data entry issues and employee data corrections as required

• Consult programs, policies, and key documentation to resolve employee inquiries

• What we’re looking for

• Undergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalent

• Minimum of 2 to 3 years' human resources experience

• Analytical abilities to monitor service levels, performance, and metrics to inform course of action

• Detail-oriented to ensure completeness and quality of information entered into HR systems

• Ability to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive

• Action-orientation, to take initiative and execute tasks efficiently and effectively within service framework

• Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder group

• Exposure to digital HR solutions to coach others in their use (i.e., self-service and HRIS data entry)

• Collaboration and teamwork across HR and other departments to enable operation of the service delivery model

• Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Services team

• Knowledge of applicable laws and legislations

• Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement

• Bilingualism in French and English is considered an asset

About Dentalcorp

Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

As a Manager of Corporate Recruitment, you will be a key member of the People team, serving as a strategic, full-cycle recruitment leader responsible for attracting, assessing, and securing top-tier talent across our Support Centre and executive-level roles. You will represent our brand as the face of Dentalcorp in the talent market - bringing forward a candidate experience that is engaging, respectful, and memorable. In this role, you will collaborate with senior leadership, hiring managers, and our People Centres of Excellence to deliver beyond brilliant recruitment outcomes that align with business goals. You will champion our culture and values in every interaction, drive recruitment strategy, and bring innovative, “beyond the status quo” solutions to talent acquisition.

Role Responsibilities:

Recruitment Strategy & Leadership

• Build strong partnerships with Hiring Managers and business leaders to understand talent needs and define recruitment strategies.
• Act as a brand ambassador, effectively communicating our mission, culture, and values to attract top talent.
• Leverage industry knowledge, salary benchmarking, and competitive intelligence to guide hiring decisions and strategies.
• Lead recruitment efforts for high-impact and executive-level roles, ensuring a tailored and professional process.

Sourcing & Candidate Engagement

• Utilize a variety of sourcing strategies including Boolean search, social media, direct outreach, networking events, referrals, and career fairs.
• Screen, interview, assess, and guide candidates through the selection process while ensuring alignment with company values and role requirements.
• Deliver a candidate experience that reflects our commitment to brilliant experiences - from first touch to final offer.
• Negotiate and extend offers, guiding candidates and managers through compensation conversations.

Recruitment Operations & Reporting

• Oversee the full recruitment process including interview scheduling, background and reference checks, and onboarding coordination.
• Collaborate with HR to create offer letters and employment contracts.
• Track and report on key talent acquisition metrics including time-to-fill, quality-of-hire, and recruitment funnel performance.
• Maintain and update recruitment dashboards, trackers, and monthly reporting.

Collaboration & Campaigns

• Partner with Marketing and Employer Branding teams to design and execute targeted recruitment campaigns.
• Work with HR, Leadership, Learning, and Organizational Development teams to ensure recruitment strategies and processes reflect and reinforce our values.
• Collaborate on the development and delivery of our “License to Hire” training for Support Centre leaders.
• Partner with HR to leverage hiring interactions as opportunities to provide coaching and insights for leaders.
• Bring forward innovative ideas to continuously improve recruitment processes, tools, and candidate engagement.
• Build and nurture relationships with industry professionals and passive candidates to support future hiring needs.

What we’re looking for

• Minimum 5 years of full-cycle recruitment experience in a mid-to-large corporate environment, including managing executive-level and high-profile roles.
• Proven ability to independently manage approximately 15+ active requisitions simultaneously.
• Prior agency recruitment experience is an asset.
• Strong interpersonal, influencing, and negotiation skills to drive hiring decisions and build trust with stakeholders.
• Excellent written and verbal communication skills; proficiency in French is a plus.
• High emotional intelligence, professionalism, and a candidate-centric approach that reflects our values.
• Strong candidate assessment abilities to identify quality hires aligned with company values.
• Proficiency with applicant tracking systems (ATS), Workday Recruiter, Microsoft Office Suite (Excel, PowerPoint), LinkedIn Recruiter, and job boards.
• Highly organized, detail-oriented, and analytical with the ability to track, report, and improve recruitment metrics.
• Bachelor’s degree or diploma in Human Resources, Business, or a related field - or equivalent relevant experience.
• This is a hybrid role, requiring four days per week on-site at our downtown Toronto head office.

Why Join Us?

• Opportunity to shape corporate and executive recruitment in a fast-growing, innovative organization.
• Exposure to high-impact projects and collaboration with senior leadership.
• A collaborative, supportive team culture that values excellence, growth, and working brilliantly together.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

This is a remote position however you will be responsible for extensive travel with frequent practice visits within the Greater Vancouver and Vancouver Island Area approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You’re customer service oriented

In this role, you will

• You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we're looking for

• University or College Diploma in retail, business or office administration or related experience
• Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously
• Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)

Salary Range: The base annual salary range is $140,000 to 150,000 (plus a bonus of up to 25% and competitive total rewards and benefits package). Salary is determined based on the candidate’s work experience and will be discussed during the interview process.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.