Support Centre Opportunities

Qui vous êtes

Vous êtes une personne axée sur le service et enthousiaste à l'idée de faire partie d'une organisation en pleine croissance qui permet aux meilleurs de s'améliorer encore davantage. Vous êtes un(e) spécialiste du soutien informatique bilingue, motivé et expérimenté, au sein d'un service des opérations informatiques dynamique. Nous recherchons l'opportunité de mettre votre expertise à profit pour impulser le changement dans un secteur stimulant. Vous aimez travailler en équipe et collaborer, résoudre des problèmes liés aux applications logicielles et offrir un excellent service.

Il s’agit d’un poste situé au bureau de Dentalcorp à Montréal. Relevant du chef du service d'assistance informatique et du soutien technique, vous fournirez un soutien aux postes de travail du personnel de notre centre de soutien ainsi que des cliniques dentaires.

Dans ce rôle, vous devez

• Coordonner le soutien avec les fournisseurs informatiques locaux
• Mettre en œuvre et soutenir les problèmes liés aux télécommunications VoIP
• Être responsable de la préparation, de la création d'images et du déploiement du matériel
• Enregistrer, suivre et faire remonter les incidents à l'aide du logiciel de gestion des tickets
• Configurer les comptes utilisateurs et gérer les données système pour toutes les applications
• Assister, dépanner et identifier les tendances des incidents/problèmes
• Résoudre les tâches dans le cadre des accords de niveau de service
• Coordonner avec les équipes informatiques les problèmes nécessitant une remontée
• Support des appareils mobiles
• Aider à la réalisation de projets spéciaux, au besoin

Ce que nous recherchons

• Au moins 5 ans d'expérience en soutien technique
• Parfaitement bilingue (français et anglais), car le poste aura des interactions avec différents intervenants partout au Canada
• Expérience en TI au centre de service ou en soutien informatique
• Maîtrise de l'utilisation et de la gestion d'Office 365
• Dépannage matériel (ordinateurs de bureau/portables) : Windows et Mac
• Analyse rapide des erreurs et compétences en dépannage
• Expérience avérée dans l'application des normes, des politiques et des procédures
• Excellentes compétences en rédaction et en communication
• Axé sur le client

À propos de dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are 

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a self-motivated and experienced Bilingual IT Support Specialist in a busy IT Operations department. We are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, problem-solving software applications, and providing excellent service.

This is a role located at Dentalcorp’s Montreal Office. Reporting to the Manager, IT Service Desk and Deskside Support you will provide workstation support to our support centre staff as well as dental clinics. 

In this role, you will 

• Coordinate support with vendors and local IT providers 
• Implement and support VoIP Telco issues  
• Be responsible for staging and imaging hardware as well as deploying hardware 
• Record, track and escalate incidents with ITSM ticketing software 
• Setup user accounts and maintain system data across all applications  
• Support, troubleshoot and identify trends of incidents/problems 
• Resolve tasks within the Service Level Agreements 
• Coordinate with IT teams on issues requiring escalation 
• Mobile device support 
• Assist with special projects as required 

What we’re looking for 

• Minimum of 5 years experience providing deskside support 
• Must be fluently bilingual in French and English as the role will have interactions with different stakeholder across Canada
• Previous IT experience in service desk or desktop support 
• Proficiency in using and managing Office 365 
• Hardware (desktop/laptop) troubleshooting: (Windows and Mac) 
• Quick error analysis and troubleshooting skill 
• Demonstrated experience enforcing standards, policies and procedures 
• Strong written and communication skills 
• Customer focused mentality

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have strong Business Analytics experience and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. You will contribute to the success of marketing initiatives by delivering robust reporting, advanced analytics, and data visualization that support a highly data-driven department.

You will be based out of Dentalcorp's Toronto Support Centre Monday to Thursday and Fridays are work from home. As a Senior Business Analyst, you thrive in a collaborative environment where delivering excellent service is your ultimate goal. You are a high-energy, data-driven, and results-oriented professional to play an integral role in driving organic growth for our network of 500+ dental practices. You will play a critical role in supporting the development and implementation of high-priority marketing initiatives. You will serve as a key analytical partner to the Marketing Leadership Team and Field Operations Team, providing data-driven insights and recommendations to build and enhance marketing strategies that drive growth and practice integration.

This role will focus on analyzing data to define marketing strategies for identified growth opportunities, determining the approach required for execution, and evaluating the effectiveness of resulting marketing plans. The ideal candidate will have a strong analytical orientation, excellent communication skills, and the ability to translate complex data into actionable insights. Collaboration will be essential, as this individual will work closely with cross-functional teams and stakeholders across the organization.

In this role, you will

• Establish and promote best practices for reporting strategies, data visualization, data interpretation, and data integrity.
• Create dashboards to analyze key drivers of growth and conversion, and proactively suggest ideas to improve conversion rates.
• Leverage advanced analytics by designing and conducting in-depth analyses to support data-driven decisions and drive organizational success.
• Identify opportunities to streamline workflows and optimize operational infrastructure to support rapid growth.
• Foster a high-performance culture by promoting accountability and ensuring focus on achieving key marketing and financial objectives and KPIs.
• Utilize a hypothesis-driven approach to set up and analyze A/B tests, providing actionable recommendations based on results.

What we're looking for

• Bachelor’s degree in business, Engineering, Math, Statistics, Economics, or a related field. An MBA or graduate degree is a plus, but equivalent experience will also be considered.
• 4+ years of relevant experience with a proven track record of using analytics to drive significant business impact.
• Demonstrated expertise in analyzing data from various sources (quantitative and qualitative), presenting insights clearly, and creating actionable recommendations.
• Advanced technical proficiency in SQL for data acquisition, segmentation, and aggregation from existing data sources.
• Extensive experience with data visualization tools such as Tableau or Qlik; Tableau certification is a strong plus.
• Strong ability to build relationships, be persuasive, and influence stakeholders within and across teams.
• Exceptional analytical skills paired with robust business acumen.
• Proven project management skills with the ability to handle multiple projects simultaneously while meeting objectives and deadlines.
• Comfortable in a fast-paced environment with the flexibility to adapt to shifting priorities.
• Experience with Google Ads is considered an asset.

About Dentalcorp

Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Paid Media and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

We are seeking an experienced Paid Media Manager with over 6 years of hands-on experience managing, optimizing, and scaling performance marketing campaigns across Google Ads, Microsoft Ads, and Meta Ads. The ideal candidate is highly technical, data-driven, and has a strong track record of achieving business goals through paid media strategies.

This position will be 4 days a week in our Toronto office (181 Bay Street), Mondays to Thursdays and Fridays are work from home. Reporting to the Senior Paid Media Manager, this role requires a deep understanding of analytics, audience segmentation, automation, and performance optimization.
 

In this role, you will

• Plan, execute, and optimize paid media campaigns across Google Ads, Microsoft Ads, and Meta Ads to drive business growth.
• Develop, manage, and track performance marketing KPIs (ROAS, CPA, CTR, CVR, etc.) to measure success and drive continuous improvement.
• Conduct deep analysis of campaign performance and use data-driven insights to refine strategies.
• Implement A/B testing strategies on creatives, ad copy, and landing pages to improve conversion rates.
• Stay ahead of industry trends, platform updates, and emerging technologies to maintain a competitive edge.
• Develop and manage media buying budgets, ensuring efficient allocation of resources to maximize return on investment (ROI).
• Work closely with cross-functional teams, including practice marketing, creative, and data analytics teams to align marketing efforts.
• Automate repetitive processes using scripts, rules, and third-party tools to enhance efficiency.
• Provide weekly and monthly performance reports, presenting actionable insights and recommendations.
• Manage tracking implementations, troubleshoot conversion tracking issues, and ensure attribution accuracy across platforms.
• Optimize bidding strategies to drive efficiency.

What we're looking for
 

• 6+ years of experience in paid media, with a proven track record of managing high volume campaigns. Bonus point if you have worked on small budget accounts.
• Expert knowledge of Google Ads, Microsoft Ads, and Meta Ads (Google Search, Display, Advantage+, Performance Max, etc.).
• Strong understanding of conversion tracking, attribution models, and data analytics tools (Google Analytics, Google Tag Manager, Looker Studio, etc.).
• Hands-on experience with campaign automation, scripts, and API integrations is a strong plus.
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights.
• Experience with budget forecasting, media planning, and pacing analysis.
• Proficiency in Excel/Google Sheets or other data analysis tools is a plus.
• Excellent communication and presentation skills, with the ability to translate data into meaningful insights.
• Ability to work independently and manage multiple projects in a fast-paced environment.
• Bilingualism in French and English would be considered a strong asset.

Why Join Us?

• Opportunity to work in a fast-growing, data-driven environment with high-impact projects.
• Competitive salary and benefits.
• Work with a talented and results-oriented marketing team.
• Continuous learning and professional development opportunities.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a curious, data-driven problem solver who thrives in fast-paced environments and brings a structured approach to tackling complex challenges. You are motivated by the opportunity to influence strategy and shape decisions that drive meaningful impact, taking pride in delivering high-quality analysis that supports smarter decision-making. You love working in a collaborative team environment, but also enjoy your autonomy to execute and provide exceptional partnership to our Support Centre and network team members. As an individual who is driven by excellence, you are excited to contribute to the success of one of Canada’s Best Managed companies.

This role is based out of Dentalcorp’s Toronto Support Centre (181 Bay St.) Mondays through Thursdays, and Fridays are work from home. As a Senior Analyst, you will play a key role in optimizing operations, driving performance, and unlocking growth across Canada’s largest network of dental practices.

Key Responsibilities

• Labour Management: Analyze labour trends across the network to identify optimization opportunities and to deliver labour budget targets. Partner with Field Operations to monitor key labour KPIs (e.g. labour cost as % of revenue, provider days, support staff ratios), identify variances, and drive continuous improvement through actionable reporting and recommendations.

• Enable Practice Growth: Leverage data and insights using advanced modelling to identify levers for revenue growth, such as optimizing provider schedules, improving chair utilization, or expanding hours of operation. Identify constraints within the business and create strategies to address operational bottlenecks, enhance practice-level performance, and unlock scalable growth opportunities across the network.

• Develop and Implement Operations Strategies: Support the design and rollout of initiatives that improve efficiency, standardization, and performance across the network. This may include building operational playbooks, supporting program rollouts, or analyzing results from pilots. Collaborate directly with senior leaders to shape and execute high-impact initiatives that drive strategic value.

• Field Team Coordination: Work closely with field teams and practices to execute optimization plans effectively across the network, ensuring seamless implementation and alignment with strategic objectives.

• Planning and Forecasting: Develop forecasting models to project revenue, labour demand, and operational performance at the practice, region, and national level. Enhance forecasts with targeted analyses of operational drivers such as practice days closed, provider absences, and vacation schedules, etc. Work closely with Finance and Operations to align forecasts with broader business plans, helping leadership understand the implications of various growth and cost scenarios. Support the annual budget cycle and ongoing reforecasting processes with timely and reliable data inputs.

• Provide Timely Insights on Performance: Develop and maintain reporting that monitors business performance across key metrics (e.g. revenue, labour productivity, scheduling compliance, provider utilization). Conduct root cause analysis to explain performance variances and support the business in identifying opportunities for intervention

• Cross-Functional Collaboration: Collaborate closely with Operations, Finance, IT, and HR teams to align operational and strategic objectives. Share insights and drive coordinated actions to ensure organizational success.

What we’re looking for

• Professional Experience: At least 2 to 3 years experience in roles within operations, strategy, or analytics ideally in fast-paced and dynamic environments with demonstrated success in supporting multiple, complex projects.
• Technical Proficiency: Strong experience with Microsoft Excel and is open to exploring other data analytics tools.
• Strategic Thinking: Able to see the bigger picture and connect operational data to organizational goals, with the ability to think critically and identify opportunities.
• Analytical Expertise: Exceptional analytical skills with a deep understanding of data analysis and ability to interpret complex data sets, uncover trends, and develop actionable insights that support business priorities. Highly organized and showing great attention to detail.
• Problem-Solving: Comfortable tackling ambiguous challenges with a structured and resourceful approach to deliver practical, data-backed solutions.
• Data Storytelling: Demonstrated ability to translate data into compelling narratives that influence action and make complex information accessible and engaging. Proven track record of using data to inform strategy and influence stakeholders.
• Communication Skills: Clear and confident communicator who can tailor messaging to both technical and non-technical audiences. Experience in crafting and delivering presentations that drive action and align with strategic goals.
• Initiative and Ownership: Proactively takes responsibility for deliverables, follows through on tasks, and brings forward new ideas to improve how things are done.
• Adaptability: Flexible and resilient when priorities shift, with the ability to learn quickly and pivot based on new information or evolving business needs.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Qui vous êtes

Vous êtes une personne axée sur le service et enthousiaste à l'idée de faire partie d'une organisation en pleine croissance qui permet aux meilleurs de s'améliorer encore davantage. Vous êtes un(e) spécialiste du soutien informatique bilingue, motivé et expérimenté, au sein d'un service des opérations informatiques dynamique. Nous recherchons l'opportunité de mettre votre expertise à profit pour impulser le changement dans un secteur stimulant. Vous aimez travailler en équipe et collaborer, résoudre des problèmes liés aux applications logicielles et offrir un excellent service.

Il s’agit d’un poste situé au bureau de Dentalcorp à Montréal. Relevant du chef du service d'assistance informatique et du soutien technique, vous fournirez un soutien aux postes de travail du personnel de notre centre de soutien ainsi que des cliniques dentaires.

Dans ce rôle, vous devez

• Coordonner le soutien avec les fournisseurs informatiques locaux
• Mettre en œuvre et soutenir les problèmes liés aux télécommunications VoIP
• Être responsable de la préparation, de la création d'images et du déploiement du matériel
• Enregistrer, suivre et faire remonter les incidents à l'aide du logiciel de gestion des tickets
• Configurer les comptes utilisateurs et gérer les données système pour toutes les applications
• Assister, dépanner et identifier les tendances des incidents/problèmes
• Résoudre les tâches dans le cadre des accords de niveau de service
• Coordonner avec les équipes informatiques les problèmes nécessitant une remontée
• Support des appareils mobiles
• Aider à la réalisation de projets spéciaux, au besoin

Ce que nous recherchons

• Au moins 5 ans d'expérience en soutien technique
• Parfaitement bilingue (français et anglais), car le poste aura des interactions avec différents intervenants partout au Canada
• Expérience en TI au centre de service ou en soutien informatique
• Maîtrise de l'utilisation et de la gestion d'Office 365
• Dépannage matériel (ordinateurs de bureau/portables) : Windows et Mac
• Analyse rapide des erreurs et compétences en dépannage
• Expérience avérée dans l'application des normes, des politiques et des procédures
• Excellentes compétences en rédaction et en communication
• Axé sur le client

À propos de dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are 

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a self-motivated and experienced Bilingual IT Support Specialist in a busy IT Operations department. We are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, problem-solving software applications, and providing excellent service.

This is a role located at Dentalcorp’s Montreal Office. Reporting to the Manager, IT Service Desk and Deskside Support you will provide workstation support to our support centre staff as well as dental clinics. 

In this role, you will 

• Coordinate support with vendors and local IT providers 
• Implement and support VoIP Telco issues  
• Be responsible for staging and imaging hardware as well as deploying hardware 
• Record, track and escalate incidents with ITSM ticketing software 
• Setup user accounts and maintain system data across all applications  
• Support, troubleshoot and identify trends of incidents/problems 
• Resolve tasks within the Service Level Agreements 
• Coordinate with IT teams on issues requiring escalation 
• Mobile device support 
• Assist with special projects as required 

What we’re looking for 

• Minimum of 5 years experience providing deskside support 
• Must be fluently bilingual in French and English as the role will have interactions with different stakeholder across Canada
• Previous IT experience in service desk or desktop support 
• Proficiency in using and managing Office 365 
• Hardware (desktop/laptop) troubleshooting: (Windows and Mac) 
• Quick error analysis and troubleshooting skill 
• Demonstrated experience enforcing standards, policies and procedures 
• Strong written and communication skills 
• Customer focused mentality

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Audit and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

This position is based out of Dentalcorp's Support Centre in Toronto at 181 Bay Street Mondays through Thursdays with Fridays being a work from home day. Reporting into the Senior Manager, Internal Audit, you will play a pivotal role in the internal controls testing program. You will assess, report, and make recommendations for improving Dentalcorp’s operational and finance activities through risk-based audit and controls testing plans. You will also perform testing on the effectiveness of internal controls, evaluate findings, provide reports and recommendations, and advise internal company stakeholders.

In this role, you will

• Perform testing of internal controls to support Internal Controls over Financial Reporting (ICFR) requirements.
• Perform testing for operational audits and advisory engagements as per the risk-based audit plan.
• Monitor and perform testing on deficiency remediations.
• Develop and maintain process documentation, including flowcharts, narratives and risk and control matrix (RCM), and formulate audit procedures designed to assess the efficiency and effectiveness of the programs and controls established.
• Perform detailed testing and document work papers in accordance with established internal audit’s audit methodologies and regulatory expectations.
• Assess the completeness and accuracy of information provided by the entity (IPE) including system-generated data and reports.
• Present audit findings to senior management within the Internal Audit team.
• Maintain effective relationships with the business and provide process improvement recommendations and value-adding feedback during remediations.
• Continually monitor and update the assessment of the control environment, keeping current with significant control issues, trends and developments internally and externally.
• Review and assess the implementation of new controls as necessary.
• Work with external auditors to align on testing results.

What we're looking for

• 4+ years of relevant experience in audit, with post-practice experience within the internal audit function at a public company an asset—U.S. or dual-listed firms preferred.
• Chartered Professional Accountant (CPA) or its equivalent.
• Post-Secondary Education in Accounting, Finance, Commerce or related field
• Accreditation as a Certified Internal Auditor (CIA) in progress or complete.
• Certified Fraud Examiner (CFE), Certified Information Systems Auditor (CISA), Certified Risk Management Assurance designations (CRMA) an asset.
• Knowledge of Sarbanes-Oxley internal controls, IFRS 15 and 16 reporting standards, and COSO internal controls integrated framework.
• ERP experience with NetSuite and Workday an asset.
• Proficiency with GRC tools such as AuditBoard an asset.
• Experience and knowledge with all aspects of corporate accounting, internal audit, and financial management.
• Proven project management skills.
• Outstanding business communication and presentation skills, able to distill complex financial information into everyday language, and able to influence and engage with partners across diverse organizations.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Qui vous êtes

Vous êtes une personne axée sur le service et enthousiaste à l'idée de rejoindre une organisation en pleine croissance qui permet aux meilleurs de devenir encore meilleurs. Vous avez de l'expérience en OMR et souhaitez mettre votre expertise au service du changement dans un secteur passionnant. Vous aimez travailler en équipe et collaborer, mais appréciez également votre autonomie pour accomplir vos tâches et offrir un service d'excellence à nos partenaires et à leurs équipes.

Est-ce que vous êtes un professionnel bilingue (français et anglais), axé sur les données (OMR) qui est prêt à avoir un impact significatif ? Nous recherchons un responsable OMR pour optimiser les performances organiques de notre réseau national de sites web pour les cliniques dentaires de notre réseau . Dans ce poste, vous serez responsable pour des initiatives OMR stratégiques qui amélioreront le classement, le trafic et l'acquisition de patients, permettant ainsi à davantage de personnes d'accéder à des soins dentaires de qualité.

Nous recherchons un gestionnaire OMR bilingue expérimenté à Montréal ou Toronto. Rattaché(e) au directeur(trice) OMR et optimisation Web, le/la candidat(e) idéal(e) possède un excellent sens technique, une bonne connaissance des données et une solide expérience en matière d'atteinte d'objectifs commerciaux grâce à des stratégies OMR.

Dans ce role, vous serez responsable de la

Stratégie et exécution OMR

• Diriger les initiatives OMR sur l'ensemble de notre réseau de sites web de cabinets, en étant garant de leur diffusion et de leurs résultats.
• Collaborer avec les équipes chargées du contenu, du web, des médias payants et du marketing du cabinet pour mettre en œuvre des stratégies intégrées. Identifier les opportunités de croissance grâce à l'analyse des performances du site web et des référencements locaux.

Suivi et optimisation des performances

• Suivre et générer des rapports sur les indicateurs clés de performance (KPI) organiques à l'aide d'outils tels que GA4, GSC et des outils de suivi des classements.
• Relier les efforts OMR à des résultats commerciaux mesurables, comme la génération de leads.

Outils et innovation

• Utiliser des plateformes telles que SEMrush, Ahrefs, Screaming Frog et d'autres pour l'audit et l'optimisation.
• Rester à l'affût des tendances OMR, des mises à jour des algorithmes et des meilleures pratiques pour améliorer continuellement les résultats.

Ce que nous recherchons

• Le candidat idéal sera parfaitement bilingue en français et anglais car il y aura des communications à une échelle nationale
• Au moins 5 ans d'expérience pratique en Optimisation pour les moteurs de recherche OMR, idéalement dans la gestion de grands sites web ou d'entreprises multi-sites
• Capacité avérée à développer et à mettre en œuvre des stratégies SEO générant une croissance mesurable
• Solides connaissances en référencement sur la page, technique et local Maîtrise du HTML, du CSS, du JS et de l'infrastructure web
• Maîtrise des outils OMR (p. ex., GA4, GSC, SEMrush, Ahrefs, Screaming Frog)
• Aise en analyse de données, analyse d'idées et présentation de résultats à des équipes diversifiées
• Autonome et doté d'excellentes compétences en collaboration, résolution de problèmes et communication
• Solides compétences analytiques et capacité à interpréter les données, identifier les tendances et générer des informations exploitables

À propos de Dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in SEO and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

Are you a bilingual (French & English), data-driven SEO professional ready to make a meaningful impact? We're looking for an SEO Manager to elevate organic performance across our national network of dental practice websites. In this role, you'll drive strategic SEO initiatives that improve rankings, traffic, and patient acquisition—helping more people access quality dental care.

We are seeking an experienced Bilingual SEO Manager in either Montreal or Toronto. Reporting to the Director of SEO & Web Optimization, the ideal candidate is highly technical, data-driven, and has a strong track record of achieving business goals through SEO strategies.

In this role, you will be responsible for

SEO Strategy & Execution

• Lead SEO initiatives across our network of practice websites—owning delivery and results.
• Partner with content, web, paid media, and practice marketing teams to execute integrated strategies.
• Identify growth opportunities through analysis of website and local listing performance.

Performance Tracking & Optimization

• Monitor and report on organic KPIs using tools like GA4, GSC, and rank trackers.
• Connect SEO efforts to measurable business outcomes like lead generation.

Tools & Innovation

• Use platforms like SEMrush, Ahrefs, Screaming Frog, and others for auditing and optimization.
• Stay ahead of SEO trends, algorithm updates, and best practices to continuously improve results.

What we're looking for

• The ideal candidate will be fluently bilingual in French and English
• 5+ years of hands-on SEO experience, ideally managing large websites or multi-location businesses
• Proven ability to develop and execute SEO strategies that drive measurable growth
• Strong knowledge of on-page, technical, and local SEO
• Familiarity with HTML, CSS, JS, and web infrastructure
• Skilled in SEO tools (e.g., GA4, GSC, SEMrush, Ahrefs, Screaming Frog)
• Comfortable analyzing data, drawing insights, and presenting findings to diverse teams
• Self-starter with strong collaboration, problem-solving, and communication skills
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a dynamic learning and development professional who blends creativity with a passion for operational excellence. You thrive in a fast-paced, collaborative environment where you can design meaningful learning experiences and training curriculum, as well as administer effective systems that scale. You're inspired by the opportunity to help clinical and non-clinical professionals be the best they can be—and support one of Canada’s fastest-growing and most innovative healthcare organizations.

​This position is based out of Dentalcorp's Support Centre in Toronto at 181 Bay Street Mondays through Thursdays with Fridays being a work from home day.  Reporting to the Director of Learning and Organizational Development, you will play a dual role—supporting learning design and content development while also executing, coordinating, and maintaining the delivery infrastructure behind our learning programs and system. You’ll collaborate across departments, including Clinical Education, Talent, HR, and other operational teams, to ensure seamless execution and continual improvement of learning experiences through innovative content, tools, systems, and reporting.

This role is ideal for someone who can switch between big-picture strategy and detail-oriented execution—someone who can design curriculum in the morning and optimize a learning dashboard in the afternoon. The position necessitates adeptness in managing multiple projects, balance of analytical thinking with practical application, employing an iterative process, prioritizing tasks, and swiftly adapting to shifting priorities, demands, and deadlines to meet our people and organizational needs at local and national scale. You are driven by excellence, iterative, and creative thinking, and are eager to contribute the success of one of Canada’s Best Managed companies.

As a Learning and Development Specialist, your responsibilities will include:

Learning Experience and Design

• Design, develop, and implement innovative learning and development and talent programs aligned with organizational goals and strategic priorities
• Partner with internal SMEs and stakeholders to design and develop engaging, inclusive learning experiences across various modalities (e-learning, virtual, instructor-led, OJT, etc.).
• Co-Lead the intake process for training projects, ensuring a thorough understanding of requirements and aligning resources and timelines to meet project and performance goals. Facilitate training sessions as required, engaging learners with your expertise and enthusiasm.
• Create mock-ups, scripts, or storyboards for various learning materials, including videos, e-learning modules, articles, job aids, and learning environments, to ensure a cohesive and effective learning experience.
• Use tools like Articulate, Captivate, and Adobe Creative Suite to create compelling content.
• Support program evaluation and continuous improvement efforts, using learner feedback and analytics to optimize outcomes.

Stakeholder Relationships & Engagement

• Act as a learning ambassador—providing excellent client service to internal learners and stakeholders.
• In partnership with Corporate Communications and stakeholder groups, support the drafting of communications and engagement initiatives to reinforce our learning culture and programs
• Deliver work through effective partnership with our HR Business Partners and other Centers of Excellence (COEs) in HR to ensure alignment and maximize impact.
• Collaborate with client managers and key stakeholders to understand their needs and develop tailored learning solutions that align with organizational objectives.
• Champion learner engagement and adoption of learning systems and tools as a learning ambassador across the organization and cross functional teams.

Learning Systems & Program Coordination

• Support and manage the coordination and execution of various training projects, ranging from small workshops to large-scale initiatives, ensuring seamless operation and delivery.
• Support the implementation and maintenance of our learning management systems, contributing to efficient processes, systems transformations, and an enhanced user experience.
• Administer and support content creation, course building, and curriculum management in the LMS.
• Maintain the accuracy and functionality of digital learning systems, troubleshoot issues, and coordinate with vendors as needed.
• Participate in drafting proposals and conducting evaluations for vendor selection, while monitoring vendor performance to ensure the highest quality outcomes.
• Organize logistics for learning events (e.g., scheduling, venues, catering, registration, communications).
• Manage documentation, post-program follow-ups, reporting, and CE certificate issuance for clinical programs.
• Provide data insights through regular reporting on program completion, engagement.

Capability & Continuous Improvements

• Help maintain and update program materials, ensuring alignment with brand standards.
• Drive process improvements in both digital and in-person learning program delivery.
• Liaise with cross-functional partners to ensure all learning initiatives are integrated and aligned with broader organizational goals.
• Track and report on training activities, using data to assess program effectiveness and inform continuous improvement efforts.
• Prepare and coordinate regular reports and analytics that highlight the impact of our L&D initiatives, guiding strategic planning and decision-making.
• Promote increased utilization of our learning programs and platforms, driving greater engagement and participation.

What we're looking for

• Post-secondary education in Adult Learning, Education, Communications, Organizational Development, HR, Psychology, or a related field.
• 4+ years of combined experience in a learning design, HR or Operations’-based program management, training design/facilitation, training and development, and systems administration and reporting.
• Proficiency with eLearning authoring tools (Articulate Storyline, Adobe Captivate, etc.) and LMS platforms.
• Strong project management, coordination, and communication skills. • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Proactive, service-oriented mindset and a passion for learner experience and success.
• Effective communication and consulting skills or Strong communications skills (listening, verbal, written, presentation preparation and delivery), including engaging with senior stakeholders
• Strong vendor management skills, working closely with providers of technical learning
• Experience with visual design, media tools (Photoshop, Canva) is an asset.
• Ability to problem solve, generate new ideas, create insights, and think creatively. Able to re-imagine work, processes, and topics with fresh thinking and bold vision.
• Detail-oriented, highly organized, reliable, self-motivated, and multitasking abilities.
• Adaptable, with a continuous improvement mindset and ability to work in a new and changing environment and learn quickly
• Demonstrated ability and confidence working with technology and learning new software
• Bilingualism (French and English) is a strong asset.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience working in the dental industry in a practice or in a healthcare setting and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

This position will be located in Dentalcorp’s Support Centre at 181 Bay Street, Toronto and will report to the Director of Regulatory Compliance. The Coordinator plays a vital role in supporting the day-to-day operations of the Risk and Compliance Team within a dynamic and fast-growing healthcare organization. The role will be responsible for delivering exceptional administrative support through calendar management, drafting professional correspondence, and efficiently coordinating internal and external meetings. In addition to these administrative responsibilities, the Coordinator will contribute to the overall success of the Compliance Team by supporting key initiatives related to provincial healthcare regulations, professional registrations and licensure, and the maintenance and acquisition of practice permits.

With a strong service mindset and keen attention to detail, this role contributes to creating a best-in-class experience for our practices, clinical partners and team members. The ideal candidate thrives in a collaborative, fast-paced environment and is passionate about supporting those who deliver outstanding patient care.

In this role, you will

• Prepare communications on behalf of clinicians, partners, and practice managers to ensure clarity and compliance.
• Monitor and assign incoming Compliance tickets to ensure timely resolution.
• Manage Compliance and Risk team inboxes, triaging emails and directing inquiries to appropriate team members.
• Submit weekly Compliance Performance Updates (Weekly Bites) on behalf of the team, ensuring timely and accurate reporting.
• Process, track, and manage all Compliance and Risk Management invoices using the Coupa procurement system.
• Support presentation development, educational sessions, and maintain proper document management and retention practices.
• Coordinate meetings, prepare agendas and minutes, conduct research under the supervision of the Team’s professionals, and assist with various administrative tasks.
• Create and manage content for Compliance and Risk Communications, including English-to-French translations.
• Stay current with dental health regulations to support communication with regulatory bodies and assist with policy development.
• Support with applications and registrations to governing bodies

What we're looking for​

• You have experience working in a Dental Practice as a Dental Administrator, Dental Assistant or equivalent role
• Post-secondary diploma or degree in a related discipline, providing a strong foundation in healthcare administration and compliance
• Ability to learn relevant laws, regulations, and compliance frameworks within the dental and healthcare industry
• Experience working in the dental industry would be a huge asset
• Excellent interpersonal, written, and verbal communication skills; able to engage with stakeholders at all levels
• Proven ability to meet tight, mandated deadlines while managing multiple priorities in a fast-paced environment
• Experienced in driving process improvements and managing small to medium-scale projects independently
• Demonstrates sound judgment and autonomy in decision-making, with the ability to navigate confidential and sensitive issues with tact and discretion
• A reliable team player who thrives in a cross-functional environment, effectively supporting varied internal stakeholders
• Bilingual French/English is an asset
• Experience in dental settings an asset

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Paid Social and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

We are seeking an experienced Paid Social Manager with over 6 years of hands-on experience managing, optimizing, and scaling performance marketing campaigns, with a primary focus on Meta Ads and additional experience in Google Ads and Microsoft Ads. The ideal candidate is highly technical, data-driven, and has a strong track record of achieving business goals through paid media strategies.

This position will be 4 days a week in our Toronto office (181 Bay Street), Mondays to Thursdays and Fridays are work from home. Reporting to the Senior Paid Media Manager, this role requires a deep understanding of analytics, audience segmentation, automation, and performance optimization.

In this role, you will

• Plan, build, execute, and optimize paid media campaigns with a primary focus on Meta Ads to support business growth and performance goals.
• Contribute to the development of strategic frameworks and account structures for Paid Social, ensuring alignment with marketing objectives.
• Build creatives in collaboration with the brand team to maintain compliance with regulatory requirements and brand standards.
• Demonstrate a strong understanding of tracking and attribution methodologies to accurately measure and evaluate Paid Social campaign performance.
• Develop, manage, and track performance marketing KPIs (ROAS, CPA, CTR, CVR, etc.) to measure success and drive continuous improvement.
• Conduct deep analysis of campaign performance and use data-driven insights to refine strategies.
• Stay ahead of industry trends, platform updates, and emerging technologies to maintain a competitive edge.
• Develop and manage media buying budgets, ensuring efficient allocation of resources to maximize return on investment (ROI).
• Work closely with cross-functional teams, including practice marketing, creative, and data analytics teams to align marketing efforts.
• Automate repetitive processes using scripts, rules, and third-party tools to enhance efficiency.
• Provide weekly and monthly performance reports, presenting actionable insights and recommendations.
• Optimize bidding strategies to drive efficiency.

What we're looking for

• 6+ years of experience in paid media, with a proven track record of managing high volume campaigns. Bonus point if you have worked on small budget accounts.
• Expert knowledge of Meta Ads with strong understanding of Google Ads and Microsoft Ads (Google Search, Display, Advantage+, Performance Max, etc.).
• Strong understanding of conversion tracking, attribution models, and data analytics tools (Google Analytics, Google Tag Manager, Looker Studio, etc.).
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights.
• Experience with budget forecasting, media planning, and pacing analysis.
• Proficiency in Excel/Google Sheets or other data analysis tools is a plus.
• Excellent communication and presentation skills, with the ability to translate data into meaningful insights.
• Ability to work independently and manage multiple projects in a fast-paced environment.
• Hands-on experience with campaign automation, scripts, and API integrations is a strong plus.
• Bilingualism in French and English would be considered a strong asset.

Why Join Us?

• Opportunity to work in a fast-growing, data-driven environment with high-impact projects.
• Competitive salary and benefits.
• Work with a talented and results-oriented marketing team.
• Continuous learning and professional development opportunities.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.