Support Centre Opportunities

Votre profil

Vous êtes une personne innovatrice, axée sur le service et enthousiaste à l'idée de vous joindre à une entreprise en pleine croissance. Vous êtes un(e) gestionnaire multi-unités hautement expérimenté et vous souhaitez mettre votre expertise au service du changement au sein d'une entreprise du secteur de la santé. En tant que directeur des opérations bilingue, vous aimez diriger des équipes dans un environnement collaboratif et votre objectif est d'assurer un excellent service à nos patients, à nos partenaires et à leurs équipes cliniques. Vous aimez être pratique et vous vous épanouissez en trouvant des solutions novatrices pour votre équipe et l'entreprise.

Relevant du Vice-Président Principal, Québec, le directeur des opérations bilingue sera chargé de soutenir les ambitions de nos précieux partenaires partout dans la province en mettant à profit notre expertise dans des secteurs d'activité clés, ce qui se traduit par des soins optimaux aux patients et une création de valeur pour nos parties prenantes. Vous êtes un leader doté d'une expérience avérée en gestion d'équipe, en soutien à nos partenaires pour offrir des soins de qualité supérieure aux patients et en étant motivé par l'excellence.

• Vous vous épanouissez dans un environnement en pleine croissance
• Vous vous adaptez rapidement au changement
• Vous êtes un expert dans votre domaine et pouvez influencer les autres
• Vous avez le sens du service.

Responsabilités principales :

• Vous serez le principal responsable des relations et le contact de soutien d'un réseau de cliniques dentaires assigné. Vous dirigerez une équipe de gestionnaires régionaux.
• Identifier les occasions d'optimisation pour le cliniques cabinets dentaires, favorisant l'excellence des services et la croissance, et sera responsable des objectifs annuels.
• Élaborer et mettre en œuvre des plans d'action pour chaque clinique dentaire.
• Identifier et mettre en œuvre des gains d'efficacité opérationnelle et des opportunités visant à optimiser les soins et l'expérience des patients, à accroître les revenus et la rentabilité, à fidéliser le personnel et à assurer l'entretien physique des cliniques dentaires conformément aux normes.
• Identifier les occasions de favoriser les relations et les synergies au sein du réseau de cliniques dentaires assigné.
• Identifier les opportunités et intervenir, au besoin, pour améliorer le partenariat entre la communauté des cabinets dentaires et le centre de soutien afin d'assurer l'excellence des services.
• Faciliter et soutenir les possibilités d'assistance aux cabinets dentaires et d'atteinte des objectifs par l'intermédiaire des experts du centre de soutien (par exemple, l'équipe des opérations centrales) par l'exécution et/ou la mise en œuvre de nouveaux programmes.
• Encadrer, développer et diriger une équipe de directeurs régionaux et de directeurs de cliniques dentaires.

Ce que nous recherchons

• Chef stratégique et axé sur la croissance, avec au moins trois à cinq ans d'expérience à des postes de direction à grande échelle et dans plusieurs unités.
• Diplôme universitaire ou collégial en commerce de détail, administration des affaires ou administration de bureau, ou expérience connexe.
• Bilinguisme français-anglais requis, car le poste comprendra des interactions nationales.
• Excellente connaissance des affaires et vaste expérience en gestion des états des résultats, des prévisions et de la budgétisation.
• Capacité avérée à générer une croissance durable, mesurable et rentable grâce à la rigueur des indicateurs clés de performance (IRC) et des indicateurs financiers et opérationnels.
• Excellentes compétences en leadership et en collaboration ; capacité avérée à établir et à maintenir des relations de travail efficaces et coopératives entre divers groupes et niveaux.
• Capacité avérée à exécuter des projets d'envergure impliquant de nombreuses parties prenantes.
• Excellentes compétences en organisation et en gestion du temps, et capacité à gérer plusieurs projets simultanément.

À propos de Dentalcorp

Dentalcorp se concentre sur l'acquisition et le partenariat avec des cliniques dentaires orienté sur la croissance, généralistes ou spécialisées qui se positionnent comme étant des leaders dans leur communauté et ce partout au Canada. Notre proposition de valeur unique permet à nos dentistes partenaires de conserver leur autonomie clinique et opérationnelle tout en les incitant à atteindre une croissance personnelle et professionnelle ambitieuse. Nos connaissances stratégiques et notre expertise sans précédent placent nos partenaires à l'avant-garde de la prestation de soins dentaire aux patients.

Les candidats doivent être légalement admissibles à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Bilingual Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

Reporting into the Senior Vice President, Quebec, the Bilingual Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.
 

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You are service-oriented.

In this role, you will
 

• You will be the primary relationship manager and support contact to an assigned practice network and lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we’re looking for
 

• Growth-inspired and strategic leader with at least three to five years experience in large scale multi-unit role leadership role
• University or College Diploma in retail, business or office administration or related experience
• Must be fluently bilingual in French and English as the role will have National Interactions as part of its functions
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Paid Social and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

We are seeking an experienced Paid Social Manager with over 6 years of hands-on experience managing, optimizing, and scaling performance marketing campaigns, with a primary focus on Meta Ads and additional experience in Google Ads and Microsoft Ads. The ideal candidate is highly technical, data-driven, and has a strong track record of achieving business goals through paid media strategies.

This position will be 4 days a week in our Toronto office (181 Bay Street), Mondays to Thursdays and Fridays are work from home. Reporting to the Senior Paid Media Manager, this role requires a deep understanding of analytics, audience segmentation, automation, and performance optimization.

In this role, you will

• Plan, build, execute, and optimize paid media campaigns with a primary focus on Meta Ads to support business growth and performance goals.
• Contribute to the development of strategic frameworks and account structures for Paid Social, ensuring alignment with marketing objectives.
• Build creatives in collaboration with the brand team to maintain compliance with regulatory requirements and brand standards.
• Demonstrate a strong understanding of tracking and attribution methodologies to accurately measure and evaluate Paid Social campaign performance.
• Develop, manage, and track performance marketing KPIs (ROAS, CPA, CTR, CVR, etc.) to measure success and drive continuous improvement.
• Conduct deep analysis of campaign performance and use data-driven insights to refine strategies.
• Stay ahead of industry trends, platform updates, and emerging technologies to maintain a competitive edge.
• Develop and manage media buying budgets, ensuring efficient allocation of resources to maximize return on investment (ROI).
• Work closely with cross-functional teams, including practice marketing, creative, and data analytics teams to align marketing efforts.
• Automate repetitive processes using scripts, rules, and third-party tools to enhance efficiency.
• Provide weekly and monthly performance reports, presenting actionable insights and recommendations.
• Optimize bidding strategies to drive efficiency.

What we're looking for

• 6+ years of experience in paid media, with a proven track record of managing high volume campaigns. Bonus point if you have worked on small budget accounts.
• Expert knowledge of Meta Ads with strong understanding of Google Ads and Microsoft Ads (Google Search, Display, Advantage+, Performance Max, etc.).
• Strong understanding of conversion tracking, attribution models, and data analytics tools (Google Analytics, Google Tag Manager, Looker Studio, etc.).
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights.
• Experience with budget forecasting, media planning, and pacing analysis.
• Proficiency in Excel/Google Sheets or other data analysis tools is a plus.
• Excellent communication and presentation skills, with the ability to translate data into meaningful insights.
• Ability to work independently and manage multiple projects in a fast-paced environment.
• Hands-on experience with campaign automation, scripts, and API integrations is a strong plus.
• Bilingualism in French and English would be considered a strong asset.

Why Join Us?

• Opportunity to work in a fast-growing, data-driven environment with high-impact projects.
• Competitive salary and benefits.
• Work with a talented and results-oriented marketing team.
• Continuous learning and professional development opportunities.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative and service-oriented Senior Payroll Manager who is excited to be a part of a fast-growing company that enables the best to be even better. You have extensive experience leading a multi-province end-to-end payroll process and are looking for the opportunity to provide your expertise to drive change within an exciting industry. As a Senior Payroll Manager, you enjoy leading a team within a collaborative environment and your goal is to ensure excellent service to our Partners, Clinical and Support Centre staff. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute to the success of one of Canada’s Best Managed companies.

This role is based out of Dentalcorp's Toronto Support Centre (181 Bay Street). You will work 4 days in office Mondays through Thursdays, and 1 day from home on Fridays. Reporting to the Director of Finance, Shared Services, you will be responsible for overseeing and managing the accurate and efficient operation of the Workday Payroll function. This involves overseeing the bi-weekly preparation, documentation, and disbursement of payroll in accordance with applicable government legislation for a multi-province Canadian payroll. The Senior Payroll Manager also collaborates with partners in HR, Total Rewards, IT and Operations to support streamlined processes and ensure payroll data integrity. You are a leader who has proven experience effectively managing a team and are driven by excellence.

In this role, you will

• Partner with the Director, Finance Shared Services to develop and execute payroll strategy, addressing challenges and opportunities with data-driven solutions.
• Lead, mentor, and develop a high-performing payroll team, fostering a culture of accountability, collaboration, and excellence.
• Oversee end-to-end bi-weekly payroll processing for Canada and multi-state U.S. employees, ensuring accuracy, compliance, and timely issue resolution.
• Manage monthly, quarterly, and annual payroll filings (T4, W-2, 941, RL-1, etc.), remittances, and reconciliations.
• Ensure accurate and timely distribution of employee tax documents (T4, T4A, PIER, etc.).
• Serve as the go-to Workday Payroll expert, collaborating with system administrators and IT to troubleshoot issues, implement enhancements, and optimize processes.
• Drive post-implementation improvements, ensuring Workday Payroll integrates seamlessly with NetSuite for costing and accruals.
• Develop and maintain best practices for payroll reporting, data integrity, and system efficiency.
• Provide timely, customer-focused responses to payroll inquiries, balancing efficiency with exceptional service.
• Support audits and compliance by preparing payroll data for internal/external auditors and regulatory agencies.
• Champion process improvements, leveraging technology and automation to enhance payroll operations.

What we're looking for

• 5+ years of payroll leadership experience, including 4+ years managing teams in a fast-paced environment.
• Deep expertise in Workday Payroll (3+ years hands-on experience), including configuration, troubleshooting, and optimization.
• Strong knowledge of Canadian and U.S. payroll regulations (multi-state tax, FLSA, statutory filings).
• Certified Payroll Professional (CPP) or Payroll Management Certificate (preferred).
• Analytical mindset—ability to translate data into actionable insights.
• Collaborative approach, working effectively with Finance, HR, and IT teams.
• High integrity, attention to detail, and ability to manage multiple priorities.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

This is a remote position however you will be responsible for extensive travel with frequent practice visits within Alberta approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You’re customer service oriented

In this role, you will

• You will be the primary relationship manager and support contact to an assigned practice network and will lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we're looking for

• University or College Diploma in retail, business or office administration or related experience
• Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously
• Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a highly experienced and strategic Finance Manager who is enthusiastic about joining a rapidly expanding organization poised for growth. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. 

This role is based out of Dentalcorp’s Toronto Support Centre from Monday to Thursday and Fridays are work from home. Reporting to the Senior Director, Finance Shared Services, you will play a key role within our organization, responsible for overseeing the accurate calculation of doctor draws and managing the practice month-end close function. This position requires a strong understanding of doctor compensation models and financial analysis. The manager will collaborate with doctors, practice managers, finance teams, and other stakeholders to ensure timely and accurate compensation for doctors and efficient revenue management.

Key Responsibilities include:

Doctor Draw calculation:

• Collaborate with HR, legal and Talent to ensure correct rates are entered in the commission engine.
• Analyze financial and operational data to calculate doctor draws accurately, considering productivity, revenue generation, contractual agreements, and compliance requirements.
• Ensure the integrity and accuracy of data used in draw calculations and address any discrepancies.
• Regularly review and update draw calculations to reflect changes in performance, and contractual agreements.
• Communicate draw calculations to dentists, addressing any questions or concerns.

Partner Variable Compensation:

• Ensure compliance with partnership agreements.
• Collaborate with legal and acquisition departments and regularly maintain compensation engine.
• Prepare monthly variable compensation entry based on partner agreement.
• Address partner inquiries, concerns, or disputes related to variable compensation calculations, providing explanations and resolutions as necessary.

Financial Reporting and Compliance:

• Monitor and analyze financial performance metrics related to doctor compensation and accounts receivable.
• Prepare financial reports and presentations to communicate draw calculations, revenue trends, and accounts receivable outcomes to executive leadership and stakeholders.
• Identify opportunities for process improvements, cost optimization, and revenue enhancement in collaboration with finance and operations teams.
• Conduct regular audits and reconciliations to ensure accuracy and integrity of draw calculations and general ledger records.

Team Management and Leadership:

• Lead and manage a team responsible for doctor compensation and practice month-end close process.
• Set performance goals, provide guidance, and conduct regular performance evaluations.
• Foster a collaborative and productive work environment, promoting teamwork and professional development.
• Collaborate with cross-functional teams, including finance, HR, Talent, Legal and IT, to streamline processes, resolve issues, and improve overall financial performance.

What we’re looking for

• Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent certification preferred.
• Proven experience (5+ years) in senior finance roles.
• Strong knowledge of accounting principles and regulations.
• Proficiency in financial systems and tools, including ERP systems and advanced MS Excel skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional attention to detail and accuracy.
• Strong leadership and team management skills.
• Excellent communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

This is a remote position however you will be responsible for extensive travel with frequent practice visits within the Greater Vancouver and Vancouver Island Area approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You’re customer service oriented

In this role, you will

• You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we're looking for

• University or College Diploma in retail, business or office administration or related experience
• Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously
• Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)

Salary Range: The base annual salary range is $140,000 to 150,000 (plus a bonus of up to 25% and competitive total rewards and benefits package). Salary is determined based on the candidate’s work experience and will be discussed during the interview process.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are 

You are an innovative, service-oriented individual who is excited to be part of a fast-growing organization committed to excellence in healthcare. You thrive in an environment where pushing beyond the status quo, delivering brilliant experiences, and striving beyond excellence are part of everyday work. Passionate about a company that lives its values and fosters a great culture, you’re committed to role modeling values-based leadership and working brilliantly together with cross-functional teams to make a meaningful impact.

As a People Business Partner, you thrive in a collaborative environment where excellent service is your ultimate goal. Hands-on and solutions-oriented, you excel at identifying innovative approaches to support Operations stakeholders and the organization.

In this role, you will operate within a model that includes Centers of Excellence (COEs) and HR Shared Services, serving as a strategic partner to organizational leaders. While hands on support and dealing with reactive HR related issues will still be required, you will have worked in a strategic business partner role previously and know how to align business and people strategies to foster a culture that supports achieving business objectives. Your key focus areas will include employee relations, talent management, organizational development, and the implementation of People and Organization (P&O) programs. 

This role will primarily be based out of our Toronto Support Centre and require occasional travel as needed to support practices and leaders across the province. Reporting to the Director, People Business Partnering, you will work together with our Director, Operations, and Regional Managers, you will provide HR leadership and strategic support to your assigned region. As a collaborative member of the HR team, you will assess practice-level needs and proactively design and implement HR solutions aligned with Dentalcorp’s strategic priorities. 

In this role you will 

• Act as a strategic and trusted partner, providing guidance to regional leadership (Directors of Operations and Regional Managers), on strategic, tactical, and operational people issues. 
• Support the implementation of the Provincial People strategy, ensuring alignment with organizational goals through the HR balanced scorecard. 
• Collaborate with regional leadership to advance key People initiatives, including learning and development, rewards, recognition, and culture programs, ensuring they align with regional priorities. Facilitate workshops and lead training sessions to support program success.
• Advise regional leadership on performance management and employee relations, ensuring consistent application of policies across locations. 
• Champion culture and engagement initiatives to enhance the employee experience and drive regional satisfaction. 
• Act as a change agent to ensure smooth adoption of new People initiatives, tools, and processes. 
• Utilize workforce analytics to identify trends and opportunities, providing actionable insights to support leadership decisions and people metrics. 
• Track and measure HR initiatives using metrics such as engagement, turnover, and productivity, adapting strategies to drive continuous improvement. 
• Drive solutions to improve the employee experience, aligning with organizational strategies and fostering a positive culture. 
• Collaborate with regional leadership to build succession plans, identify critical roles, and create development opportunities to reduce external recruitment and improve retention. 
• Coach operational leaders to build leadership capability, empowering them to effectively lead, develop, and engage teams. 
• Partner with operational leaders to address workplace relations issues, investigations, and terminations, ensuring fair, consistent outcomes and compliance with labor laws and regulations in collaboration with the Legal team as needed. 
• Ensure compliance with workers' compensation policies and regulations across the region. 
• Travel up to 10% of the time may be required. 

What we’re looking for 

• Post-graduate education in HR or related field; CPHR or CHRL designation, or in progress, is considered an asset 
• 5-7 years of Human Resources Business Partnering experience 
• Demonstrated passion for HR – up to date on current legislation, trends, and best practices 
• Experience leading complex workplace investigations, and implementing resolutions 
• A true employee engagement champion and experience supporting engagement in a multi-unit business environment 
• Strong influence and relationship management skills; ability to develop and maintain relationships with multiple stakeholders 
• Proven ability to analyze information, and develop strategies to address 
• Strong business acumen
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Access, Visio) 

About Dentalcorp 

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth. 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted. 

Vous êtes

Vous êtes une personne orientée vers le service et enthousiaste à l'idée de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. Vous êtes un(e) analyste financier(ière) principal(e) bilingue hautement qualifié et expérimenté et souhaitez rejoindre notre équipe en tant que partenaire d'affaires finance. Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes.

Ce poste peut être basé à Toronto ou à Montréal. Nous travaillons 4 jours au bureau du lundi au jeudi et les vendredis sont en télétravail. Relevant de la Gestionnaire finance bilingue, partenariat d’affaires vous serez responsable de fournir un soutien à nos cliniques dentaires d'analyse financière et un soutien commercial stratégique à nos gestionnaires, aux directeurs régionaux et principaux des opérations. Vous jouerez un rôle clé dans l’amélioration des performances financières, l’optimisation de l’efficacité opérationnelle et la fourniture d’informations exploitables pour aider à orienter la prise de décision et à stimuler la croissance de l’entreprise. Ce poste nécessite une compréhension approfondie de l'analyse financière, un sens des affaires et la capacité de collaborer efficacement avec des équipes interfonctionnelles.

Principales Responsabilités:

Analyse financière et rapports financiers:

• Effectuez une analyse financière détaillée pour évaluer la performance financière des cliniques dentaires avec lesquels vous travaillez en partenariat.
• Préparer des rapports financiers réguliers, des prévisions et des analyses des écarts pour suivre les indicateurs financiers clés et identifier les tendances.
• Fournir des commentaires perspicaces sur les résultats financiers et recommander des stratégies concrètes pour améliorer la performance financière

Partenariats commerciaux et gestion des relations :

• Collaborer en étroite collaboration avec les gestionnaires, les directeurs régionaux et principaux des opérations pour comprendre leurs objectifs et défis commerciaux.
• Servir de conseiller de confiance et fournir des informations financières pour soutenir la prise de décision et stimuler la croissance de l'entreprise.
• Établissez et entretenez des relations solides avec les cabinets avec lesquels vous travaillez en partenariat pour garantir l’alignement et une communication efficace.
• Soutenir le processus de budgétisation et de prévision du cabinet en collaborant avec l’équipe FP&A et les directeurs principaux des opérations.
• Rapport sur les indicateurs clés et les ICP pour mesurer et surveiller les performances de chaque pratique.
• Effectuer des analyses financières, identifier les tendances et fournir des recommandations d'amélioration basées sur des informations basées sur les données.
• Préparer des rapports financiers et des présentations réguliers pour soutenir la prise de décision opérationnelle.
• Soutenir les pratiques en examinant et en répondant aux tickets d'assistance DCC dans les limites des SLA requis.
• Soutenir les cabinets dans leur processus d'inventaire annuel en examinant les dossiers de dénombrements et les résultats des dénombrements et en s'assurant que les dénombrements répondront aux attentes de l'auditeur.

Efficacité opérationnelle et amélioration des processus :

• Identifier les domaines d'amélioration opérationnelle et d'optimisation des coûts au sein des processus financiers.
• Collaborer avec les parties prenantes pour développer et mettre en œuvre des améliorations de processus et des mesures d'efficacité.
• Fournir une analyse financière et un soutien aux initiatives commerciales visant à favoriser l’excellence opérationnelle.

Planification stratégique et aide à la décision :

• Contribuer au processus de planification stratégique en fournissant des informations financières et en effectuant des analyses de scénarios.
• Soutenir les initiatives stratégiques et les projets spéciaux avec l’analyse financière, la modélisation et l’élaboration d’une analyse de rentabilisation.

Ce que nous recherchons

• Baccalauréat ou diplôme en finance, comptabilité ou domaine connexe.
• Doit être parfaitement bilingue en anglais et en français car il y aura de la communication à une échelle nationale
• Au moins 2 à 3 ans d'expérience en tant qu'analyste financier ou partenaire commercial dans un rôle financier antérieur
• Solides compétences analytiques et en résolution de problèmes avec la capacité de synthétiser des données financières complexes en informations exploitables.
• Maîtrise des techniques de modélisation, de prévision et d’analyse financières.
• Excellentes compétences en communication et en présentation, avec la capacité de transmettre efficacement des concepts financiers aux parties prenantes non financières.
• Fort sens des affaires et capacité à comprendre et à aligner les objectifs financiers sur les objectifs commerciaux globaux.
• Maîtrise avancée de Microsoft Excel et des systèmes logiciels financiers.
• Capacité à travailler de manière indépendante, à gérer plusieurs priorités et à respecter les délais dans un environnement en évolution rapide.

À propos de Dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a highly skilled and experienced Bilingual Senior Financial Analyst looking to join our team as a Practice Business Partner. You love working in a collaborative team environment but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

This position can be based in Toronto or Montreal. We work 4 days a week in the office from Monday to Thursday and Fridays are remote. Reporting to the Bilingual Finance Manager, Business Partnering you will be responsible for providing support you will be responsible for providing financial analysis and strategic business support to our practice managers, regional and senior director leaders in operations. You will play a key role in driving financial performance, optimizing operational efficiency, and providing actionable insights to help guide decision-making and drive business growth. This position requires a deep understanding of financial analysis, business acumen, and the ability to collaborate effectively with cross-functional teams.

Role overview

Financial Analysis and Reporting:g:

• Conduct detailed financial analysis to assess the financial performance of the practices you partner with.
• Prepare regular financial reports, forecasts, and variance analysis to track key financial metrics and identify trends.
• Provide insightful commentary on financial results and recommend actionable strategies to improve financial performance

Business Partnership and relationship management:

• Collaborate closely with practice managers, regional and senior director leaders in operations to understand their business objectives and challenges
• Serve as a trusted advisor and provide financial insights to support decision-making and drive business growth.
• Establish and maintain strong relationships with practices you partner with to ensure alignment and effective communication.
• Support the practice budget and forecast process by collaborating with the FP&A team and senior director leaders in operations.
• Report on key metrics and KPIs to measure and monitor the performance of each practice.
• Conduct financial analysis, identify trends, and provide recommendations for improvement based on data-driven insights.
• Prepare regular financial reports and presentations to support operations decision making.
• Support practices by reviewing and responding to dc assist tickets within required SLAs
• Support the practices in their annual inventorying process by reviewing counts files and count results and ensuring the counts will meet auditor expectations.

Operational Efficiency and Process Improvement:

• Identify areas for operational improvement and cost optimization within the finance processes.
• Collaborate with stakeholders to develop and implement process improvements and efficiency measures.
• Provide financial analysis and support for business initiatives aimed at driving operational excellence.

Strategic Planning and Decision Support:

• Contribute to the strategic planning process by providing financial insights and conducting scenario analysis.
• Support strategic initiatives and special projects with financial analysis, modeling, and business case development.

What we’re looking for

• Bachelor's degree or Diploma in Finance, Accounting, or related field.
• Must be fluently bilingual in English and French as the role will have interactions at a national level
• At least 2 to 3 years experience as a Financial Analyst or Business Partner in a prior finance role
• Strong analytical and problem-solving skills with the ability to synthesize complex financial data into actionable insights.
• Proficiency in financial modeling, forecasting, and analysis techniques.
• Excellent communication and presentation skills, with the ability to effectively convey financial concepts to non-financial stakeholders.
• Strong business acumen and the ability to understand and align financial goals with overall business objectives.
• Advanced proficiency in Microsoft Excel and financial software systems.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented individual who is excited to be part of a fast-growing organization committed to excellence in healthcare. You thrive in an environment where pushing beyond the status quo, delivering brilliant experiences, and striving beyond excellence are part of everyday work. Passionate about a company that lives its values and fosters a great culture, you’re committed to role modeling values-based leadership and working brilliantly together with cross-functional teams to make a meaningful impact.

As a Manager, HR Operations, you are an Operational Leader who is responsible for the management of the People Services team, a “front door” to HR for many requests, transactions, and support to Team Members and Managers. This role is critical in our commitment to be an Employee Centric organization, the decisions, actions, and work results of this role impact front-line HR services to all employees. 

The quality of HR data as entered through HCM by either employees, Managers or People Services team, is essential to the decision-making and management of other functions, including accurate payroll, finance, and human resources operations across the organization

The Manager, HR Operations, will focus on efficiency and effectiveness, with an emphasis on metrics and service levels, and identifying opportunities for continuous improvement to enable operational excellence and deliver on desired employee services.

In this role, you will

• Oversee the People Services Coordinators who resolve the day-to-day inquiries and all transactional processing of in-scope services delivered by the dc Connect team

• Serve as the point of escalation and leadership contact for the People Services team for all internal stakeholders to resolve complex inquiries and escalated issues

• Shape and foster a wonderful culture where Team Members feel supported to deliver exceptional customer service and can deliver exceptional outcomes for their internal customers 

• Lead the People Services team, providing regular feedback, coaching, and recognition to employees; leads by example to model wellbeing at work

• Define and refine service level agreements (SLAs) and key metrics to monitor efficiency and effectiveness; analyze internal customer feedback and engage with key stakeholders for input 

• Review metrics & feedback for in-scope operations to identify and implement improvement opportunities (including automation opportunities, improvements to SLAs, employee Services feedback, etc.)

• In partnership with the Director, HR Operations Services define strategies, roadmaps, and project plans to execute the vision of the People Services team aligned to HR’s new service delivery model and HCM technology

• Oversee processing and updates of all administration of employee data across the employee lifecycle, act as the steward of People Services

• Oversee quality standards and controls for data to provide the necessary accuracy, timeliness, and completeness

• Ensure compliance with data administration, securities standards, and policies and procedures

• Develop programs, policies, and key documentation for use by HR and its customers across a variety of topics, including HR system use, knowledge management, and HR services

• Build relationships with leaders of key client groups across the organization, and engages with them to understand feedback and emerging needs

What we're looking for

• Undergraduate degree in a relevant discipline such as Business Administration, Human Resources or Industrial Relations, or certificate in an accredited Human Resources program

• CHRP designation plus a minimum of 7-10 years’ progressive Services in a broad spectrum of HR functions. At least 3 years recent leadership Services in a similar role

• Strategic thinking to create the vision, strategy, and roadmap to establish and continuously enhance People Services.

• Knowledge and Services across all facets of human resource management, knowledge of HR legislation and best practices to integrate services and provide a comprehensive systems-thinking approach to decisions

• Analytical skills to interpret data and create insights and actionable recommendations for senior leadership and HR Operations Services

• Customer-centricity to define the standards and performance culture of People Services

• Exposure to digital HR solutions to coach others in their use (i.e., self-service)

• Understanding of the business to understand the nuances in client needs from HR

• Knowledge of end-to-end processes and HR transactions to support delivery

• Prior Services leading in a service centre environment (preferred)

• Knowledge of applicable laws and legislations

• Services in change management and continuous improvement

• Facilitation skills for presentations to HR, executives, or other stakeholders related to new or existing programs, encourage change adoption, or other topics

• Workday Services is an asset 

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth. 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted. 

Votre profil

Vous êtes une personne innovatrice, axée sur le service et enthousiaste à l'idée de vous joindre à une entreprise en pleine croissance. Vous êtes un(e) gestionnaire multi-unités hautement expérimenté et vous souhaitez mettre votre expertise au service du changement au sein d'une entreprise du secteur de la santé. En tant que directeur des opérations bilingue, vous aimez diriger des équipes dans un environnement collaboratif et votre objectif est d'assurer un excellent service à nos patients, à nos partenaires et à leurs équipes cliniques. Vous aimez être pratique et vous vous épanouissez en trouvant des solutions novatrices pour votre équipe et l'entreprise.

Relevant du Vice-Président Principal, Québec, le directeur des opérations bilingue sera chargé de soutenir les ambitions de nos précieux partenaires partout dans la province en mettant à profit notre expertise dans des secteurs d'activité clés, ce qui se traduit par des soins optimaux aux patients et une création de valeur pour nos parties prenantes. Vous êtes un leader doté d'une expérience avérée en gestion d'équipe, en soutien à nos partenaires pour offrir des soins de qualité supérieure aux patients et en étant motivé par l'excellence.

• Vous vous épanouissez dans un environnement en pleine croissance
• Vous vous adaptez rapidement au changement
• Vous êtes un expert dans votre domaine et pouvez influencer les autres
• Vous avez le sens du service.

Responsabilités principales :

• Vous serez le principal responsable des relations et le contact de soutien d'un réseau de cliniques dentaires assigné. Vous dirigerez une équipe de gestionnaires régionaux.
• Identifier les occasions d'optimisation pour le cliniques cabinets dentaires, favorisant l'excellence des services et la croissance, et sera responsable des objectifs annuels.
• Élaborer et mettre en œuvre des plans d'action pour chaque clinique dentaire.
• Identifier et mettre en œuvre des gains d'efficacité opérationnelle et des opportunités visant à optimiser les soins et l'expérience des patients, à accroître les revenus et la rentabilité, à fidéliser le personnel et à assurer l'entretien physique des cliniques dentaires conformément aux normes.
• Identifier les occasions de favoriser les relations et les synergies au sein du réseau de cliniques dentaires assigné.
• Identifier les opportunités et intervenir, au besoin, pour améliorer le partenariat entre la communauté des cabinets dentaires et le centre de soutien afin d'assurer l'excellence des services.
• Faciliter et soutenir les possibilités d'assistance aux cabinets dentaires et d'atteinte des objectifs par l'intermédiaire des experts du centre de soutien (par exemple, l'équipe des opérations centrales) par l'exécution et/ou la mise en œuvre de nouveaux programmes.
• Encadrer, développer et diriger une équipe de directeurs régionaux et de directeurs de cliniques dentaires.

Ce que nous recherchons

• Chef stratégique et axé sur la croissance, avec au moins trois à cinq ans d'expérience à des postes de direction à grande échelle et dans plusieurs unités.
• Diplôme universitaire ou collégial en commerce de détail, administration des affaires ou administration de bureau, ou expérience connexe.
• Bilinguisme français-anglais requis, car le poste comprendra des interactions nationales.
• Excellente connaissance des affaires et vaste expérience en gestion des états des résultats, des prévisions et de la budgétisation.
• Capacité avérée à générer une croissance durable, mesurable et rentable grâce à la rigueur des indicateurs clés de performance (IRC) et des indicateurs financiers et opérationnels.
• Excellentes compétences en leadership et en collaboration ; capacité avérée à établir et à maintenir des relations de travail efficaces et coopératives entre divers groupes et niveaux.
• Capacité avérée à exécuter des projets d'envergure impliquant de nombreuses parties prenantes.
• Excellentes compétences en organisation et en gestion du temps, et capacité à gérer plusieurs projets simultanément.

À propos de Dentalcorp

Dentalcorp se concentre sur l'acquisition et le partenariat avec des cliniques dentaires orienté sur la croissance, généralistes ou spécialisées qui se positionnent comme étant des leaders dans leur communauté et ce partout au Canada. Notre proposition de valeur unique permet à nos dentistes partenaires de conserver leur autonomie clinique et opérationnelle tout en les incitant à atteindre une croissance personnelle et professionnelle ambitieuse. Nos connaissances stratégiques et notre expertise sans précédent placent nos partenaires à l'avant-garde de la prestation de soins dentaire aux patients.

Les candidats doivent être légalement admissibles à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Bilingual Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

Reporting into the Senior Vice President, Quebec, the Bilingual Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.
 

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You are service-oriented.

In this role, you will
 

• You will be the primary relationship manager and support contact to an assigned practice network and lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we’re looking for
 

• Growth-inspired and strategic leader with at least three to five years experience in large scale multi-unit role leadership role
• University or College Diploma in retail, business or office administration or related experience
• Must be fluently bilingual in French and English as the role will have National Interactions as part of its functions
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

This is a remote position however you will be responsible for extensive travel with frequent practice visits within Alberta approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You’re customer service oriented

In this role, you will

• You will be the primary relationship manager and support contact to an assigned practice network and will lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we're looking for

• University or College Diploma in retail, business or office administration or related experience
• Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously
• Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

This is a remote position however you will be responsible for extensive travel with frequent practice visits within the Greater Vancouver and Vancouver Island Area approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You’re customer service oriented

In this role, you will

• You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we're looking for

• University or College Diploma in retail, business or office administration or related experience
• Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously
• Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)

Salary Range: The base annual salary range is $140,000 to 150,000 (plus a bonus of up to 25% and competitive total rewards and benefits package). Salary is determined based on the candidate’s work experience and will be discussed during the interview process.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.