Are you a leader with a passion for team-building and a commitment to optimal patient care? We are looking for top talent to manage fast-paced, exciting dental clinics across the country.
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Why invest in a career with dentalcorp?
dentalcorp provides you with access to a vast network of industry-leading professionals and resources for your personal and professional growth. Join a team that is dedicated to giving back to the profession and shares your passion for patient care.
About the Practice Manager Role
The Practice Manager plays a critical role within the Practice, accountable for driving performance, leading people and enhancing the patient experience.
This leadership role demonstrates enthusiasm and passion for patient care as we strive to be leaders in oral health in Canada.
Benefits
- Consistent and reliable work hours
- Access to company-wide strategic resources to support you and the success of your clinic
- Growth and development opportunities through network collaboration and participation in a national Practice Managers Conference
- Receive competitive compensation
- Give back and make a difference in your community
Positions
Practice Manager - Bayside Dental
Glace Bay, Nova Scotia
About us:
Part of the Mayflower Dental Group, Bayside Dental in Glace Bay, Nova Scotia is a family-focused dental centre. We also have locations in North Sydney, Sydney River, Sydney Mines and Sydney to serve our clients. Our practice is conveniently located at 65 Minto Street in Glace Bay, Cape Breton.
We love our community and have been passionately serving our Glace Bay patients for years. Our dentist, Dr. Chris Barrett, is committed to caring for your oral health. At Bayside Dental, we provide family and child-focused dental care, general dentistry, root canals and extractions and an extensive range of other services to help create and maintain healthy smiles for you, and for your loved ones.
We pride ourselves on providing quality dental care and 4.9-stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.
Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.
Schedule:
The opportunity
We are currently looking for a Practice Manager to join our team. The practice manager plays a critical role within the practice, accountable for driving practice performance, leading people, and enhancing the patient experience. This leadership role demonstrates enthusiasm and passion for patient care as we strive to be leaders in oral health in Canada.
Key Responsibilities:
Operational Planning & Execution
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence & efficiency
- Collaborate with Partner and Practice Principle to build and ensure alignment of practice targets and execution strategies and plans
- Works to improve daily operations of the practice; develop strategies to increase organic patient growth
- Partner with marketing, procurement, and team
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team
P&L Management
- Accountable to achieve financial objectives focus on increasing revenues (visits & services), EBITDA, optimizing labour models, consumables, other controllable expense
- Manage all aspects of dental practice finances by reviewing and improving practice reports
- Optimize financial performance through delivery of top line revenue, cost centre management, and EBITDA targets
- Responsible for meeting and exceeding production goals and controlling operational costs, maintaining high profit margins
Patient Experience
- Ensure exceptional customer service with a talent for building loyalty and focus on delivering optimal patient care
- Display a patient comes first attitude by training and holding the team accountable for delivering optimal patient care
- Align treatment planning with the needs of the patient and focus on best oral healthcare; ensure all Patients are provided with best and multiple options when deciding on services
- Resolve patient concerns, investigate patient complaints, and resolve conflict
- Communicate with insurance companies and maintain an understanding of insurance standards
Compliance & Patient Safety
- Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards
- Lead by example. Manage and oversee all compliance programs within the practice
- Ensure all health standards are met or exceeded and makes patient safety a top priority
- Proactively ensure that all risk areas are identified and addressed in a timely manner and according to set standards and applicable legislation
- Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation
Leadership
- Lead, coach and motivate team, colleagues to improve productivity, engagement and retention of customers. Constantly recruit for great talent to join the team
- Manage the team with integrity, honesty and knowledge to promote the culture, values and mission of dentalcorp
- Engage and build team through effective hiring, training and ongoing performance management, employee relations, performance reviews and health and safety compliance
- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives
- Establishes and maintains effective communication throughout the practice including leading daily huddles and team meeting
- Drive value to the practice by optimizing support centre services and colleague connections
Management and Administration
- Ensure optimal utilization of dentalcorp’s Support Centre services
- Ensure effective team and patient scheduling
- Accountable for all patient financial arrangements/payment plan
- Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process
Key Requirements
- University or College Diploma in retail, business or office administration
- 3-5 years experience in retail sales or service including experience in supervisory/management roles within in retail, service or healthcare environment
- Strong business acumen and extensive experience in managing P&L, forecasting and budgeting
- Proficiency in the use of dental software systems and Microsoft Office Suite
- Knowledge of and demonstrated ability in company values; collaboration, integrity, excellence and innovation
- Proven leadership results with leading, coaching and developing teams
- Exceptional customer service skills with a talent for building loyalty
- Strong commitment to maintaining health regulation and operational standards
- Experience managing business operations including staff scheduling, finances, inventory and people management
- Willingness to work varied hours to align with business needs
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
applyGestionnaire Clinique Dentaire
Trois-Rivières, Quebec
dentalcorp recherche un(e) gestionnaire pour une de nos cliniques dentaire dans la région de Mauricie. Le ou la candidat(e) retenu(e) aura une passion pour nouer des relations fortes avec les patients et contribuer à la réussite du cabinet. Vous aurez l’occasion de travailler et d’apprendre aux côtés d’une équipe de professionnels dentaires performante. Il ya aura l'opportunité d'avancement et de développement pour le bon candidat.
Responsabilités:
- Communication et faire le pont avec la directeur régional
- Communication et faire le pont avec les différents intervenants des ressources dentalcorp
- Payroll
- DC Institute (formation)
- DC Market (commandes, Créer bon de commandes, traitements des factures
- Prendre part active dans la gestion des ressources humaines
- Responsable du volet Santé et sécurité au travail, de sa promotion et de son application. Volet complet disponible sur la plateforme Communauté/RH
- Veiller à la mise à jour du cahier de l'employé et à l'application de son contenu
- Responsable du volet CNESST/Normes du travail
- Communication et le pont entre les employés et le directeur de la clinique et le directeur des RH dentalcorp
- Gestion des communications média sociaux
- Gestion des fournitures de bureau
- Maintien et élaboration du service à la clientèle
- Assurer le bon fonctionnement des installations informatiques, des logiciels d'exploitation, en collaboration avec les ressources IT
- Supervision des comptes à recevoir
- Supervisions des rappels
- Gestion des vacances du personnel
- Gestion des horaires des hygiénistes dentaires et des dentiste et de la ressource en personnel
- Responsable de l'organisation des réunions mensuelle (ODJ, compte rendu et suivi)
- Responsable de l'organisation d'événements ''employées-dentistes''
- Responsable de toutes tâches connexes,
Exigences pour le poste:
- Diplôme universitaire ou collégial en administration de commerce de détail, d'affaires ou de bureau et/ou combinaison d'experience dans le domaine dentaire
- 2-4 ans d’expérience dans la vente au détail ou les services, y compris l’expérience dans des postes de supervision / gestion dans un environnement de vente au détail, de service ou de soins de santé
- Solide sens des affaires et vaste expérience dans la gestion du compte de résultat, des prévisions et de la budgétisation
- Maîtrise de l'utilisation des logiciels dentaires et de la suite Microsoft Office
- Connaissance et capacité démontrée des valeurs de l'entreprise; collaboration, intégrité, excellence et innovation
Les candidats doivent être légalement admissibles à travailler au Canada. Nous remercions tous les candidats, mais seuls les candidats qualifiés seront contactés. Les candidats handicapés qui ont besoins d’aménagements raisonnables pour toute partie du processus d’embauche peuvent contacter notre équipe de talent au 416-558-8338. Des aménagements raisonnables seront déterminés cas par cas et votre demande sera traitée dans les plus brefs délais.
postulerGestionnaire Clinique Dentaire - Clinique Dentaire Dr Alain Quinn
Gatineau, Quebec
Située à Gatineau, à proximité du pont Alonzo-Wright, la Clinique Dentaire Dr. Alain Quinn offre des soins dentaires de qualité. Des soins préventifs aux services esthétiques, les familles font confiance à notre clinique pour les soins dentaire accessibles pour tous les âges.
La Clinique Dentaire Dr. Alain Quinn recherche un(e) gestionnaire pour rejoindre son équipe. Le ou la candidat(e) retenu(e) aura une passion pour nouer des relations fortes avec les patients et contribuer à la réussite du cabinet. En tant directeur our directrice, vous aurez l’occasion de travailler et d’apprendre aux côtés d’une équipe de professionnels dentaires performante.
https://www.en.cliniquedentairealainquinn.com/site/home
Responsabilités:
- Communication et faire le pont avec la directrice régional Finetouch/DCC, et la clinique dentaire Dr Alain Quinn
- Communication et faire le pont avec les différents intervenants des ressources DCC
- Gestion des paies
- DC Institute (formation)
- DC Market (commandes, Créer bon de commandes, traitements des factures
- Prendre part active dans la gestion des ressources humaines
- Responsable du volet Santé et sécurité au travail, de sa promotion et de son application. Volet complet disponible sur la plateforme Communauté/RH
- Veiller à la mise à jour du cahier de l'employé et à l'application de son contenu
- Responsable du volet CNESST/Normes du travail
- Communication et le pont entre les employés et le directeur de la clinique et le directeur des RH DCC
- Gestion des communications média sociaux
- Gestion des fournitures de bureau
- Maintien et élaboration du service à la clientèle
- Assurer le bon fonctionnement des installations informatiques, des logiciels d'exploitation, en collaboration avec les ressources IT
- Supervision des comptes à recevoir
- Supervisions des rappels
- Gestion des vacances du personnel
- Gestion des horaires des hygiénistes dentaires et des dentiste et de la ressource en personnel
- Responsable de l'organisation des réunions mensuelle (ODJ, compte rendu et suivi)
- Responsable de l'organisation d'événements ''employées-dentistes''
- Responsable de toutes tâches connexes,
Exigences pour le poste:
- Diplôme universitaire ou collégial en administration de commerce de détail, d'affaires ou de bureau ou dans le domaine dentaire
- 2-4 ans d’expérience dans la vente au détail ou les services, y compris l’expérience dans des postes de supervision / gestion dans un environnement de vente au détail, de service ou de soins de santé
- Solide sens des affaires et vaste expérience dans la gestion du compte de résultat, des prévisions et de la budgétisation
- Maîtrise de l'utilisation des logiciels dentaires et de la suite Microsoft Office
- Connaissance et capacité démontrée des valeurs de l'entreprise; collaboration, intégrité, excellence et innovation
Bilingual Practice Manager - Orleans (Ottawa East)
Ottawa, Ontario
About us
We enable the best to be even better. We are committed to providing unprecedented strategic insights and expertise that place our Partners and their teams at the forefront of oral care. Working within our network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians, while having greater access to the most advanced treatment technologies and training & development.
We are committed to our values in everything that we do. Our four key pillars - integrity, innovation, collaboration and excellence define us, inspire us and drive us to make a difference.
Schedule: Full-Time (up to 40 hours/week)
The opportunity
We are currently looking for a Bilingual Practice Manager to join our team in Orleans, Ontario (Ottawa East). The practice manager plays a critical role within the practice, accountable for driving practice performance, leading people, and enhancing the patient experience. This leadership role demonstrates enthusiasm and passion for patient care as we strive to be leaders in oral health in Canada.
Key Responsibilities:
Operational Planning & Execution
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence & efficiency
- Collaborate with Partner and Practice Principle to build and ensure alignment of practice targets and execution strategies and plans
- Works to improve daily operations of the practice; develop strategies to increase organic patient growth
- Partner with marketing, procurement, and team
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team
P&L Management
- Accountable to achieve financial objectives focus on increasing revenues (visits & services), EBITDA, optimizing labour models, consumables, other controllable expense
- Manage all aspects of dental practice finances by reviewing and improving practice reports
- Optimize financial performance through delivery of top line revenue, cost centre management, and EBITDA targets
- Responsible for meeting and exceeding production goals and controlling operational costs, maintaining high profit margins
Patient Experience
- Ensure exceptional customer service with a talent for building loyalty and focus on delivering optimal patient care
- Display a patient comes first attitude by training and holding the team accountable for delivering optimal patient care
- Align treatment planning with the needs of the patient and focus on best oral healthcare; ensure all Patients are provided with best and multiple options when deciding on services
- Resolve patient concerns, investigate patient complaints, and resolve conflict
- Communicate with insurance companies and maintain an understanding of insurance standards
Compliance & Patient Safety
- Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards
- Lead by example. Manage and oversee all compliance programs within the practice
- Ensure all health standards are met or exceeded and makes patient safety a top priority
- Proactively ensure that all risk areas are identified and addressed in a timely manner and according to set standards and applicable legislation
- Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation
Leadership
- Lead, coach and motivate team, colleagues to improve productivity, engagement and retention of customers. Constantly recruit for great talent to join the team
- Manage the team with integrity, honesty and knowledge to promote the culture, values and mission of dentalcorp
- Engage and build team through effective hiring, training and ongoing performance management, employee relations, performance reviews and health and safety compliance
- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives
- Establishes and maintains effective communication throughout the practice including leading daily huddles and team meeting
- Drive value to the practice by optimizing support centre services and colleague connections
Management and Administration
- Ensure optimal utilization of dentalcorp’s Support Centre services
- Ensure effective team and patient scheduling
- Accountable for all patient financial arrangements/payment plan
- Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process
Key Requirements
- University or College Diploma in retail, business or office administration
- 3-5 years experience in retail sales or service including experience in supervisory/management roles within in retail, service or healthcare environment
- Bilingual French - fluency in both English and French
- Dental Software: Abeldent
- Strong business acumen and extensive experience in managing P&L, forecasting and budgeting
- Proficiency in the use of dental software systems and Microsoft Office Suite
- Knowledge of and demonstrated ability in company values; collaboration, integrity, excellence and innovation
- Proven leadership results with leading, coaching and developing teams
- Exceptional customer service skills with a talent for building loyalty
- Strong commitment to maintaining health regulation and operational standards
- Experience managing business operations including staff scheduling, finances, inventory and people management
- Willingness to work varied hours to align with business needs
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
applyPractice Manager
Burlington, Ontario
About us:
At dentalcorp we enable the best to be even better. We are committed to providing unprecedented strategic insights and expertise that place our Partners and their teams at the forefront of oral care. As an employee within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians, while having greater access to the most advanced treatment technologies and training & development.
dentalcorp is committed to our values in everything that we do. Our four key pillars - integrity, innovation, collaboration and excellence define us, inspire us and drive us to make a difference.
https://www.dentalcorp.ca/site/home
Schedule: Full-time
The opportunity
We are currently looking for a Practice Manager to join our team in the West GTA. The practice manager plays a critical role within the practice, accountable for driving practice performance, leading people, and enhancing the patient experience. This leadership role demonstrates enthusiasm and passion for patient care as we strive to be leaders in oral health in Canada.
Key Responsibilities:
Operational Planning & Execution
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence & efficiency
- Collaborate with Partner and Practice Principle to build and ensure alignment of practice targets and execution strategies and plans
- Works to improve daily operations of the practice; develop strategies to increase organic patient growth
- Partner with marketing, procurement, and team
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team
P&L Management
- Accountable to achieve financial objectives focus on increasing revenues (visits & services), EBITDA, optimizing labour models, consumables, other controllable expense
- Manage all aspects of dental practice finances by reviewing and improving practice reports
- Optimize financial performance through delivery of top line revenue, cost centre management, and EBITDA targets
- Responsible for meeting and exceeding production goals and controlling operational costs, maintaining high profit margins
Patient Experience
- Ensure exceptional customer service with a talent for building loyalty and focus on delivering optimal patient care
- Display a patient comes first attitude by training and holding the team accountable for delivering optimal patient care
- Align treatment planning with the needs of the patient and focus on best oral healthcare; ensure all Patients are provided with best and multiple options when deciding on services
- Resolve patient concerns, investigate patient complaints, and resolve conflict
- Communicate with insurance companies and maintain an understanding of insurance standards
Compliance & Patient Safety
- Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards
- Lead by example. Manage and oversee all compliance programs within the practice
- Ensure all health standards are met or exceeded and makes patient safety a top priority
- Proactively ensure that all risk areas are identified and addressed in a timely manner and according to set standards and applicable legislation
- Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation
Leadership
- Lead, coach and motivate team, colleagues to improve productivity, engagement and retention of customers. Constantly recruit for great talent to join the team
- Manage the team with integrity, honesty and knowledge to promote the culture, values and mission of dentalcorp
- Engage and build team through effective hiring, training and ongoing performance management, employee relations, performance reviews and health and safety compliance
- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives
- Establishes and maintains effective communication throughout the practice including leading daily huddles and team meeting
- Drive value to the practice by optimizing support centre services and colleague connections
Management and Administration
- Ensure optimal utilization of dentalcorp’s Support Centre services
- Ensure effective team and patient scheduling
- Accountable for all patient financial arrangements/payment plan
- Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process
Key Requirements
- University or College Diploma in retail, business or office administration
- 3-5 years experience in retail sales or service including experience in supervisory/management roles within in retail, service or healthcare environment
- Strong business acumen and extensive experience in managing P&L, forecasting and budgeting
- Proficiency in the use of dental software systems and Microsoft Office Suite
- Knowledge of and demonstrated ability in company values; collaboration, integrity, excellence and innovation
- Proven leadership results with leading, coaching and developing teams
- Exceptional customer service skills with a talent for building loyalty
- Strong commitment to maintaining health regulation and operational standards
- Experience managing business operations including staff scheduling, finances, inventory and people management
- Willingness to work varied hours to align with business needs
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
applyPractice Manager
Toronto, Ontario
About us:
We enable the best to be even better. We are committed to providing unprecedented strategic insights and expertise that place our Partners and their teams at the forefront of oral care. Working within our network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians, while having greater access to the most advanced treatment technologies and training & development.
We are committed to our values in everything that we do. Our four key pillars - integrity, innovation, collaboration and excellence define us, inspire us and drive us to make a difference.
Schedule: Full-Time
The opportunity
We are currently looking for a Practice Manager to join our team. The practice manager plays a critical role within the practice, accountable for driving practice performance, leading people, and enhancing the patient experience. This leadership role demonstrates enthusiasm and passion for patient care as we strive to be leaders in oral health in Canada.
Key Responsibilities:
Operational Planning & Execution
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence & efficiency
- Collaborate with Partner and Practice Principle to build and ensure alignment of practice targets and execution strategies and plans
- Works to improve daily operations of the practice; develop strategies to increase organic patient growth
- Partner with marketing, procurement, and team
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team
P&L Management
- Accountable to achieve financial objectives focus on increasing revenues (visits & services), EBITDA, optimizing labour models, consumables, other controllable expense
- Manage all aspects of dental practice finances by reviewing and improving practice reports
- Optimize financial performance through delivery of top line revenue, cost centre management, and EBITDA targets
- Responsible for meeting and exceeding production goals and controlling operational costs, maintaining high profit margins
Patient Experience
- Ensure exceptional customer service with a talent for building loyalty and focus on delivering optimal patient care
- Display a patient comes first attitude by training and holding the team accountable for delivering optimal patient care
- Align treatment planning with the needs of the patient and focus on best oral healthcare; ensure all Patients are provided with best and multiple options when deciding on services
- Resolve patient concerns, investigate patient complaints, and resolve conflict
- Communicate with insurance companies and maintain an understanding of insurance standards
Compliance & Patient Safety
- Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards
- Lead by example. Manage and oversee all compliance programs within the practice
- Ensure all health standards are met or exceeded and makes patient safety a top priority
- Proactively ensure that all risk areas are identified and addressed in a timely manner and according to set standards and applicable legislation
- Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation
Leadership
- Lead, coach and motivate team, colleagues to improve productivity, engagement and retention of customers. Constantly recruit for great talent to join the team
- Manage the team with integrity, honesty and knowledge to promote the culture, values and mission of dentalcorp
- Engage and build team through effective hiring, training and ongoing performance management, employee relations, performance reviews and health and safety compliance
- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives
- Establishes and maintains effective communication throughout the practice including leading daily huddles and team meeting
- Drive value to the practice by optimizing support centre services and colleague connections
Management and Administration
- Ensure optimal utilization of dentalcorp’s Support Centre services
- Ensure effective team and patient scheduling
- Accountable for all patient financial arrangements/payment plan
- Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process
Key Requirements
- University or College Diploma in retail, business or office administration
- 3-5 years experience in retail sales or service including experience in supervisory/management roles within in retail, service or healthcare environment
- Strong business acumen and extensive experience in managing P&L, forecasting and budgeting
- Proficiency in the use of dental software systems and Microsoft Office Suite
- Knowledge of and demonstrated ability in company values; collaboration, integrity, excellence and innovation
- Proven leadership results with leading, coaching and developing teams
- Exceptional customer service skills with a talent for building loyalty
- Strong commitment to maintaining health regulation and operational standards
- Experience managing business operations including staff scheduling, finances, inventory and people management
- Willingness to work varied hours to align with business needs
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
applyPractice Manager - Academy Dental Group
Winnipeg, Manitoba
About us:
Academy Dental Group has been proudly serving the River Heights community for over 30 years. Our practice offers a complete range of dental services, including general dentistry, Invisalign, cosmetic treatments, and dental care for children's unique needs.
At Academy Dental Group, we are committed to staying at the cutting edge of dental technology effectively providing quality care. We utilize Dental Curing Light, Digital X-rays, iTero Intraoral scanner, Dental Impressions and Panoramic X-Rays to support varying treatment plans.
We pride ourselves on providing quality dental care and 4.8 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technology.
Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.
https://www.academydentalgroup.com/site/home
Schedule: Full Time
The opportunity
We are currently looking for a Practice Manager to join our team. The practice manager plays a critical role within the practice, accountable for driving practice performance, leading people, and enhancing the patient experience. This leadership role demonstrates enthusiasm and passion for patient care as we strive to be leaders in oral health in Canada.
Key Responsibilities:
Operational Planning & Execution
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence & efficiency
- Collaborate with Partner and Practice Principle to build and ensure alignment of practice targets and execution strategies and plans
- Works to improve daily operations of the practice; develop strategies to increase organic patient growth
- Partner with marketing, procurement, and team
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team
P&L Management
- Accountable to achieve financial objectives focus on increasing revenues (visits & services), EBITDA, optimizing labour models, consumables, other controllable expense
- Manage all aspects of dental practice finances by reviewing and improving practice reports
- Optimize financial performance through delivery of top line revenue, cost centre management, and EBITDA targets
- Responsible for meeting and exceeding production goals and controlling operational costs, maintaining high profit margins
Patient Experience
- Ensure exceptional customer service with a talent for building loyalty and focus on delivering optimal patient care
- Display a patient comes first attitude by training and holding the team accountable for delivering optimal patient care
- Align treatment planning with the needs of the patient and focus on best oral healthcare; ensure all Patients are provided with best and multiple options when deciding on services
- Resolve patient concerns, investigate patient complaints, and resolve conflict
- Communicate with insurance companies and maintain an understanding of insurance standards
Compliance & Patient Safety
- Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards
- Lead by example. Manage and oversee all compliance programs within the practice
- Ensure all health standards are met or exceeded and makes patient safety a top priority
- Proactively ensure that all risk areas are identified and addressed in a timely manner and according to set standards and applicable legislation
- Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation
Leadership
- Lead, coach and motivate team, colleagues to improve productivity, engagement and retention of customers. Constantly recruit for great talent to join the team
- Manage the team with integrity, honesty and knowledge to promote the culture, values and mission of dentalcorp
- Engage and build team through effective hiring, training and ongoing performance management, employee relations, performance reviews and health and safety compliance
- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives
- Establishes and maintains effective communication throughout the practice including leading daily huddles and team meeting
- Drive value to the practice by optimizing support centre services and colleague connections
Management and Administration
- Ensure optimal utilization of dentalcorp’s Support Centre services
- Ensure effective team and patient scheduling
- Accountable for all patient financial arrangements/payment plan
- Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process
Key Requirements
- University or College Diploma in retail, business or office administration
- 3-5 years experience in retail sales or service including experience in supervisory/management roles within in retail, service or healthcare environment
- Strong business acumen and extensive experience in managing P&L, forecasting and budgeting
- Proficiency in the use of dental software systems and Microsoft Office Suite
- Knowledge of and demonstrated ability in company values; collaboration, integrity, excellence and innovation
- Proven leadership results with leading, coaching and developing teams
- Exceptional customer service skills with a talent for building loyalty
- Strong commitment to maintaining health regulation and operational standards
- Experience managing business operations including staff scheduling, finances, inventory and people management
- Willingness to work varied hours to align with business needs
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
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