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Support Centre opportunities

Be part of our growth story

Join a high-growth culture and create remarkable outcomes by collaborating to develop new ways of doing things. Our People lead with vision, deliver excellence and can envision the future. We are looking for the best talent to join a culture anchored in our values and allows everyone to bring their best to work every day to provide outstanding support and insights to our practices.

Being part of the dentalcorp Support Centre team means you’re joining a team that will mentor and support your ongoing growth and development

Positions by province

Positions

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Bilingual Accounts Payable Coordinator

Toronto, Ontario

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Who you are

You are a service orientated individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are experienced in full-cycle Accounts Payable but are looking for the opportunity to continue your learning and drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. You are driven by excellence in everything that you do and are eager to contribute to the success of one of Canada’s Best Managed companies.

Located at dentalcorp’s Toronto Support Centre and working with the Manager, Accounts Payable, you will be responsible for maintaining, monitoring and carrying out full cycle Accounts Payable functions in a high volume, fast paced, multi location company.

Role overview

  • Process invoices in our payables portal as well as our ERP system
  • Handle portal invoice resolution
  • Audit and approve invoices in the portal as well as supporting the Accounts Payable Department as needed
  • Handle location and Vendor queries
  • Reconcile Vendor statements and handle discrepancies
  • Verify account information

What we’re looking for

  • Must be fluently bilingual in French and English
  • Minimum 3 years full cycle Accounts Payable experience
  • Post-Secondary education in Business Administration, Accounting, Finance or equivalent.  
  • Minimum 3 years of ERP system administration for Accounts Payable functions (Dynamics, Oracle, Great Plains, SAP, Pronto)
  • Familiarity with a ticketing system
  • Experience with Pronto, NetSuite and or Coupa a definite asset
  • Exposure to a fast paced multi-location organization
  • Excellent verbal and written communication skills along with intermediate level excel skills
  • Strong problem solving and analytical skills
  • Ability to work under minimal supervision

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

#LI-NC1

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Director of Operations

Ottawa, Ontario

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Who you are

You are an innovative, service-orientated operator who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced operator looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.

The Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the Ottawa and surrounding region by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

  • You thrive in a fast-paced environment
  • You adapt quickly to change
  • You’re a subject matter expert in your field and can influence others
  • You’re customer service oriented

Role overview

  • Primary relationship manager and support contact to assigned practice network
  • Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
  • Develop and implement action plans for each practice
  • Identify and implement operating efficiencies and opportunities that:
  • optimize patient care & experience.
  • grow revenues and profitability and.
  • drive engagement for practice level staff
  • Ensure practices are physically maintained to set standards
  • Identify opportunities to foster relationships and synergies across assigned practice network
  • Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
  • Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
  • Mentor, develop, and lead a team of Regional and Practice Managers

What we’re looking for

  • Experience in an entrepreneurial environment
  • Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
  • 10+ years multi-unit operations experience in the retail, hospitality, medical, or healthcare & wellness industries
  • Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
  • Proven ability to execute large-scale projects involving numerous stakeholders
  • Strong organizational and time management skills and ability to manage numerous projects simultaneously

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

#LI-NC1

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Manager, Content and External Communications - Remote/Hybrid

Toronto, Ontario

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Who you are

You are a service orientated individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a self-motivated and experienced Manager, Content and External Communications working in a busy Corporate Brand and Communications department. You are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Support Centre and network team members.  As an individual who is driven by excellence you are eager to contribute the success of one of Canada’s Best Managed companies.

This is a hybrid role Located at dentalcorp’s Toronto Support Centre or based from your home office in Ontario with ability to attend meetings  in person at the Support Centre.  Reporting to the Director, Communications and Public Affairs, we're looking for a consummate communicator, an enthusiastic multitasker who is ready to step into this role and help it take shape by leading content management in our busy and rapidly growing organization. As the primary lead of our monthly and quarterly publications, the Manager, Content & External Communications will be responsible for managing the development and implementation of a constant pipeline of engaging content across a variety of earned, owned and some paid mediums. The successful candidate will be responsible for sharing dentalcorp’s transformational story, internally and externally and highlighting the company as a thought leader. Leveraging strong communication instincts, the incumbent will seek out, curate, and create content that supports the strategic vision of our Senior Leadership Team and ensures alignment with the company’s key messages and brand voice.

Role overview

  • You will be responsible and accountable for the development and implementation of a comprehensive integrated content strategy in support of amplifying dentalcorp’s vision, values and priorities.
  • You will provide strategic communications advice and counsel, identifying potential communication opportunities, challenges, implications and recommending appropriate solutions.
  • You will identify, curate, and create a constant pipeline of high-quality, image-shaping content and compelling thought leadership assets for a variety of earned, owned, and paid mediums (trade publications, practice communications, social media, newsletters, intranet, email, presentations, etc.)
  • You will proactively seek stories within the business environment and develop into compelling content to showcase.
  • You will utilize your highly developed communications planning, relationship-building, and business skills to drive the delivery of effective and consistent equity-building communications/content that support our strategic initiatives.
  • You will independently guide the development and execution of corporate and network content and support external facing communications and public relations initiatives.
  • You will coach, provide guidance, feedback, and support the team to enhance engagement and identify opportunities for improvements that align with business goals. 
  • You will develop strategies that include multimedia engagement, considers events, brings creativity and innovation to our storytelling
  • You will support the drafting and creation of business communications including emails, corporate intranet, and media releases when necessary
  • You will support posting of media releases and oversee our media monitoring strategy and tools
  • You are an ambitious, glass-half-full person with a can-do attitude who loves to multi-task.

What we’re looking for

  • Minimum 5-7 years relevant experience in a dynamic Corporate Communications and/or Public Relations role
  • Post-secondary education specializing in Corporate Communications, Journalism, Public Relations, or Marketing
  • Excellent communication skills, exceptional writing and editing abilities with a focus on concise business writing, and a high attention to detail
  • Ability to organize, manage and prioritize a high volume of deliverables in a fast-paced environment
  • Strong business acumen, critical thinking, and analytical abilities
  • Ability to work independently and collaboratively as required
  • Strong negotiation, interpersonal, and networking skills at all levels of the organization
  • Strong sense of initiative, problem solving and results oriented thinking
  • Discretion, tact, and works well under pressure
  • Relationship builder: natural ability to develop new and effective relationships with internal and external  partners

About dentalcorp

dentalcorp is Canada's largest network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting them in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

#LI-NC1

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Senior Manager, Financial Planning and Analysis (Hybrid)

Toronto, Ontario

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Who you are

You are an innovative, service orientated Senior Manager who is excited to be a part of a fast-growing organization that enables the best to be even better. As the Senior Manager Financial Planning & Analysis, reporting to the Senior Director, you will act as a subject matter expert by leading budgeting, forecasting, capital allocation and operational reporting for the company. You are looking for the opportunity to provide your expertise to drive change within an exciting industry. As a Senior Manager you enjoy working in a collaborative environment and your ultimate goal is to ensure excellent service to our Partners and their teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

Located at dentalcorp’s Toronto Support Centre and working with the Finance and Operations team, you will be responsible for overseeing and managing Budgeting and forecasting.

Role overview

  • Take overall responsibility for the annual budgeting process ensuring a budget is agreed for each practice as well as overlaying expected impacts of new acquisitions
  • Included in the budget process, also ensure budgets are created for support centre
  • Roll up all budgets to create an overall company budget and assist in the preparation of the presentation for the Board to sign off on the annual budget
  • Develop and maintain monthly forecasts to enable the organization to have a forward looking view of performance.
  • Support Operations in the monthly Revenue forecast process that drives insights into future performance and supports labour planning
  • Develop views of risks and opportunities to the forecast to allow senior leaders to make decisions and prioritize.
  • Ensure daily, bi-weekly and monthly reporting is maintained to give business leaders insights into current business performance
  • Support Operations with bi-weekly cost analysis to determine whether actions to increase or reduce spend is necessary based on business performance
  • Support ad-hoc analysis as required by leadership to evaluate business performance and support decision making
  • Manage and report on Capital expenditure on a monthly basis providing insight into ROI for each project.
  • Prepare business case summaries and recommendations regarding capital expenditure projects and other cross departmental business initiatives.
  • Make recommendations regarding reporting automation, cost savings and productivity opportunities.
  • Inspire the team to ensure the development of best practices, skills, critical/strategic thinking and pro-active problem solving in partnerships with the business.
  • Deliver a superior level of service, support and insight to the Leadership Team as a business partner.
  • Lead, develop and manage a service centric team of finance professionals

What we’re looking for

  • Post-Secondary education in business administration, accounting, finance or equivalent.
  • MBA or CPA required.
  • 8 years experience in a similar role in a public company
  • Previous Experience in a role at a retailer would be beneficial
  • Demonstrated expertise in financial analysis, budgeting and forecasting, and management reporting
  • Advanced excel skills (Pivot Tables, Macros, What if scenarios)
  • Advanced modelling skills using Excel or similar software
  • Extensive experience working with large quantities of data and simplify this into decision making information.
  • Previous experience working within a fast-paced, high growth environment preferred
  • Ability to live the dentalcorp values (Integrity, Collaboration, Innovation and Excellence) with every decision and interaction
  • Excellent communication and presentation skills including the ability to distill complex concepts into lay terms
  • Demonstrated ability to effectively manage multiple projects and priorities simultaneously.
  • Competent collaborator and skilled cross-functional communicator

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

#LI-NC1

apply

Talent Acquisition Specialist - Remote/Hybrid

Toronto, Ontario

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Who you are

You are a service orientated individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience with Talent Acquisition and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

Located out of your home office in Ontario and reporting to the Director of Talent, you will partner with your portfolio of dental practices to manage their talent and staffing needs. Talent is key to dentalcorp’s success, and the Talent team is an invaluable resource to our Partners. You will hold an important seat at the table, contributing to critical business decisions.

Ideal Start Date:  Flexible in January 2022

Role overview

  • Act as a dentalcorp brand ambassador - tell our story and attract top talent
  • Advise the business of new Talent trends and provide a fresh perspective
  • Manage your portfolio by leveraging: competitive intelligence, hiring practices, salary information, and market specific industry trends
  • Come up with new and creative ways of doing things to deliver outstanding results
  • Identify and execute various sourcing techniques: Boolean searches, networking events, referral programs, social media, direct sourcing, career fairs, etc.
  • Bring new thoughts and ideas to ensure the recruitment process remains current and offers the best experience to candidates and hiring managers
  • Partner with our Marketing team, and our Employer Branding team to design and execute customized recruitment campaigns
  • Pre-qualify, interview, assess and evaluate candidates, and guide hiring decisions
  • Negotiate and extend job offers and get creative – the sky’s the limit
  • Oversee new hire onboarding, creation of offer letters, background checks and maintaining talent metrics and analytics
  • Get your foot in the door - build partnerships with associations, university/colleges and other industry groups
  • Act as the subject matter expert for roles including (but not limited to) Dental Hygienists, Practice Managers, and Dental Assistants

What we’re looking for

  • 3-5 years of recruitment experience – having corporate and agency experience is considered an asset
  • You are motivated by challenging searches, delivering top talent to the business, and providing unparalleled service
  • You have exceptional communication skills; you are a storyteller and can captivate your audience to convey an opportunity
  • You are resourceful and challenge the status quo; you come up with novel solutions to complex Talent needs
  • You are adaptable, resilient and can deal with ever-changing requirements
  • You love to be organized and are excited by data
  • You can keep up in a fast-paced environment, and manage competing priorities

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

#LI-NC1

#IND1

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Vice President, Performance Marketing

Toronto, Ontario

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Who you are

You are a service orientated individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are self-motivated and experienced Vice President of Performance Marketing. You are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Support Centre team members. As an individual who is driven by excellence you are eager to contribute the success of one of Canada’s Best Managed companies

Role overview

The Vice President of Performance Marketing is a pivotal role in moving dentalcorp’s strategy forward, and an opportunity to effect massive, positive cultural, capability and financial impact.  This digital-oriented, customer data-centric marketing leader will support the corporate mission by building and realizing a best-in-class performance marketing practice focused on acquiring new patients that will continue to help transform how the company goes to market, resulting in strategic/ economic advantage and business growth.

As the digital marketing subject matter expert, the Vice President-Performance Marketing will be responsible for setting the vision, planning the strategy, stewarding the investment and implementing effective acquisition marketing campaigns in all digital channels across search engines, social and display advertising to engage prospective patients, build brand equity and maximize marketing returns across the hellodent platform, as well as across all of dentalcorp’s practice level websites and channels. 

You will manage a team of digital marketers who will work cross-functionally within the marketing organization, across the broader dentalcorp organization and externally with our respective marketing agencies. You will provide dynamic, visible and inspirational leadership to positively impact business initiatives broadly in the organization and vision for team and peers.

Responsibilities

  • Build new and optimize existing digital campaigns and programs with a focus on new patient acquisition and bringing new patients into the booking funnel.
  • Manage/plan the execution for all digital channels including but not limited to display advertising, paid search, affiliate, display, mobile.
  • Build, manage through and maintain relationships with our agency partners and explore any new and effective ways to generate revenues and profits.
  • Optimize all website platforms and conversion paths within the patient funnel to drive optimal patient leads to bookings.
  • Work closely with the Patient Engagement, Practice Marketing and Data Analytics teams to prioritize initiatives, maximize return through site optimization, brand engagement and improving patient experience.
  • Ensures that projects are delivered in a timely manner and that they are always in line with the business’s guidelines, quality standards, and objectives.
  • Collaborate with the Operations team and dentist Partners to ensure alignment and achievement of annual and multi-year plans, including delivering exceptional patient
  • Attract, mentor and retain top marketing talent. Lead a high-performing team setting bold and aspirational goals that motivates them to think big and aim high, but also be willing to get “in the ”
  • Develop and upgrade the skills of the Practice Marketing team, including building further analytics and internal capabilities. Build an industry-leading team and seek to increase the strategic impact of Practice Marketing.

What we're looking for

  • Bachelor's Degree in Business, Marketing or directly related field. An MBA is a plus.
  • 10 years of hands-on experience planning and executing digital channels such as click based advertising on search channels such as Google and social channels such as Facebook, and will have managed sizeable budgets in the past exceeding $250,000 per month.
  • At least 5 years of traditional paid and owned channel marketing experience
  • At least 5 years of earned media experience via social media or PR with expertise leading referral and/or influencer programs, as well as SEO and Non-Brand/Organic demand generation
  • Retail, Financial, SaaS and/or health & wellness orientation (or similar digital direct to consumer experience)
  • Direct P&L responsibility with outstanding track record in meeting financial goals
  • Expertise in brand strategy, brand building and communication strategy
  • Extensive knowledge and experience of e-Commerce technology and marketing including SEO/SEM/Facebook Advertising, Display, Social, Affiliate
  • Sophisticated digital and customer analytics expertise.
  • Builder/Designer/Architect vs. Optimizer/Operator
  • Deep understanding of consumer audience segments and how to optimize accordingly
  • Solid negotiation skills with experience developing vendor partner contracts and partnerships
  • Continuously drive innovation and inspire the organization to achieve and exceed its objectives
  • Strong project management skills and ability to complete projects on time
  • A critical thinker with strong problem-solving skills and the ability to translate analytic data into strategic ideas
  • Demonstrated strong business judgment and decision-making skills with the ability to identify, prioritize and articulate highest impact initiatives
  • Strong communication and presentation skills - must be able to articulate a clear vision, both verbally and in presentation format with senior management. Also, must be able to communicate complex information in writing through detailed project plans and business cases. Proven experience in persuading others through the use of strong logic and compelling data.
  • Excellent leadership and team building/management skills; ability to provide clear and concise direction/feedback to external and internal stakeholders as well as the ability to influence others
  • Change management leader who works through setting direction and urgency, building a coalition of support, communicating widely, overcoming resistance to change and facilitating implementation of successful change actions.
  • Proven talent management experience with multi-direct reports, providing coaching and mentoring.
  • Strong interpersonal skills and ability to effectively communicate complicated concepts and recommended courses of action to engage diverse audiences.
  • Promotes empowerment to enhance direct report ownership and empowerment over their task and performance.
  • Self-aware, action-oriented and a builder vs an operator. Motivated to work in an environment where processes are still being developed.
  • Agile in managing testing – maintaining an “okay to fail” culture.
  • Problem solver who brings creativity to enable barriers to be overcome.
  • Low-ego leader who is comfortable doing as well as leading.
  • Builds strategic alliances across the organization to enable faster organization acceptance and cross functional alignment
  • Executive presence in a persona that gives confidence and is dynamic

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

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We want you to thrive

At dentalcorp, we want you to be successful from day one. We are focused on attracting, retaining and developing the very best talent from across many industries to ensure our people bring diverse experience, skills and thinking to continue to drive business performance.

About the Support Centre Team

We are bold, passionate, authentic and bring heart to our work. We work as one team and support each other to be successful. We lean in to make great things happen, celebrate our success and reward people for their contributions.

Benefits

  • Join a collaborative team and values-based culture
  • Competitive compensation and benefits in an essential, high growth business
  • Professional development and career growth opportunities
  • Be part of a community that is passionate about giving back and encourages team members to participate in initiatives such as food drives, volunteering, and supporting our practices in our Give Back, Smile Back program

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  • It’s exciting to help grow a healthcare organization across Canada. As someone with a financial background, I find myself really driven by dentalcorp’s mission, and inspired by how we’re helping more and more patients as we expand.
    Anastasia SavvidisCorporate Development Associate
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