Support Centre Opportunities

Who you are

You are a service-oriented lawyer who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in commercial real estate law and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

This is a hybrid position based out of our Toronto Support Centre or fully remote if based outside of the Greater General Toronto Area (GGTA).  The Legal Counsel, Real Estate will play an integral role in the review and negotiation of leases during the dental clinic acquisition process, as well as overseeing efficient extensions and renewals. The ideal candidate will add strategic value and find satisfaction in the management of day-to-day legal matters associated with dentalcorp’s lease portfolio. The successful candidate will work under the joint guidance of dentalcorp’s Vice President of Real Estate and Acquisitions Counsel.

In this role, you will

• Provide legal support for day-to-day real estate matters associated with dentalcorp’s portfolio of 530+ leases
• Review, interpret and draft commercial lease documents including leases, amendments, notice letters, assignments, subleases, licenses, estoppels and non-disturbance agreements
• Prepare legal opinions based on facts and applicable legislation
• Manage dispute resolutions and litigation relating to real estate matters
• Provide assistance to our Support Centre employees, Partners and practice-level teams with lease-related inquiries (ie. Tenant/Landlord responsibilities)
• Provide legal advice and draft correspondence related to leasing disputes
• Act as a liaison with external counsel and landlord legal teams
• Advise on title, off-title, zoning, construction and other due diligence matters related to commercial leasing

What we’re looking for

• A member in good standing with the Law Society of Ontario or Bar of Quebec
• 3+ years of commercial real estate experience acquired at a full-service law firm and/or as an in-house counsel
• Outstanding analytical, drafting and negotiation skills, with an ability to learn quickly and apply technical skills to a wide range of business initiatives
• Excellent verbal and written communication, negotiation, and interpersonal skills
• Excellent time-management and administration skills with a high-level of attention to detail
• Bilingualism (written, spoken, comprehension) will be considered an asset

About dentalcorp

dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented and innovative professional who is eager to be a part of a fast-growing organization that enables the best to be even better. You are self-motivated and experienced Cyber Security Professional working in a busy IT Operations department. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

This is a hybrid position based out of our Toronto Support Centre and reports to the Director, IT Operations. The Manager, IT Security should have a strong technical background in systems and network security, along with excellent interpersonal and leadership abilities.

In this role, you will

• Lead and oversee the implementation of dentalcorp’s cybersecurity strategy, ensuring alignment with Canadian cyber security laws and standards
• Manage a team of cybersecurity professionals
• Participate in risk assessments and audits alongside the team to identify vulnerabilities
• Lead the cyber incident response and remediation of security breaches
• Contribute to the security of cloud services and network infrastructure
• Rollout enhanced firewalls and improved security to our practices
• Develop new and review existing SOPs for security incidents
• Implement and oversee dentalcorp’s IDPS
• Lead enhancements to the SIEM and development of SOAR
• Continually improve dentalcorp’s security posture

What we're looking for

• Bachelor's degree in Computer Science, Information Technology or related field
• 5+ years of experience in IT Security management
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Knowledge of IT infrastructure, including network, security, and data management
• Professional certifications are an asset
• Familiarity with audit frameworks (SOC 2, PCI) are an asset
• Previous software administration for EDR, DLP, SIEM, and email security are an asset
• Familiarity with PIPEDA, HIPAA, CASL or equivalent are an asset
• Exposure to forensic toolkits with a particular emphasis on IT-related knowledge
• Strong understanding of network design, tiered and secure architectures
• Excellent leadership and decision-making skills
• Ability to influence and discuss complex technology problems in business language
• Must be an excellent and polished communicator

About dentalcorp

dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented operator who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced operator looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.

This is a remote position and you will be responsible for travelling within the province of Alberta approximately 3 to 4 days a week. Reporting into the Vice President, Operations, you will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You’re customer service oriented

Responsibilities

• Primary relationship manager and support contact to assigned practice network
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each practice
• Identify and implement operating efficiencies and opportunities that:

Optimize patient care & experience

Grow revenues and profitability

Drive engagement for practice level staff

Ensure practices are physically maintained to set standards

• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What were looking for

• Experience in an entrepreneurial environment
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously

Salary Range: The base annual salary range is $110,000 to 130,000 (plus a bonus and competitive total rewards and benefits package) depending on experience. Salary is determined based on the candidate’s work experience and will be discussed during the interview process.

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

This is a 1 year full time contract employee position.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Payroll and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed Companies.

This is a hybrid opportunity for those residing within the GTA and remote for candidates outside the GTA and the position reports into dentalcorp’s Toronto Support Centre. Reporting to the Payroll Supervisor, you will be responsible for providing support on all areas within the Payroll department. As the Bilingual Payroll Analyst, you will be responsible for supporting the day-to-day activities and the predictive and other analytics necessary for the effective operation of a multi-province Canadian payroll.

In this role, you will

• Assist the Senior Payment Analyst with remittance preparation (CRA, RQ, WCB / WSIB, EHT)
• Create & maintain predictive and other analytical tools and reports to support the Payroll function
• Complete complex calculations including gross-up calculations and exception handling
• Investigate and resolve the more complex group retroactive payments and balancing issues
• Review, research and respond to complete all assigned service request tickets for the Payroll team
• Identify, implement, and document process improvements and assist with payroll system testing
• Work collaboratively with other Payroll team members to support and share best practices
• Execute special projects and ad-hoc reporting as assigned by the Payroll Manager and above
• Assist with payroll training and create / update payroll documentation
• Lead and assist in year-end balancing / reporting

What we’re looking for

• Must be fluently Bilingual in English and French
• 1 to 3 years progressive experience in payroll, HR, or an employee benefits program role
• 1 to 3 years experience using a Payroll Management System, specifically Workday experience would be a huge asset
• Strong computing skills including with MS Office
• Professional certification/designation preferred, or a willingness to enroll in Payroll certification
• Customer focused approach with excellent interpersonal, written, and verbal communication skills, and experience with timely solutioning of escalated issues using a ticketing system
• Excellent organizational, analytical, and problem-solving skills and ability to work under pressure and meet deadlines
• Self-starter and resourceful; ability to adapt and learn new technology and processes quickly
• Collaborative, action-oriented, with strong functional / technical skills

About dentalcorp

dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented, innovative professional who is excited to work for a fast-growing company that enables the best to be even better. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to clients. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

This is a hybrid position based out of our Toronto Support Centre. As a key member of our Partner Experience and Events team, you will play an important role in ensuring the success of our events. You are responsible for supporting the efficient planning, coordination, and execution of the organization’s events, consisting of conferences, regional town halls, unique experiences and other special events.

In this role, you will

• Manage the emails in the Event team inbox
• Assist with building and maintaining event budgets, timelines, and schedules
• Identify and secure event venue quotes, as well as solicit quotes from other necessary vendors such as caterers, florists, photographers, djs, furniture/décor companies, etc.
• Research event management related platforms as the team evolves and requires new support systems
• Coordinate the administration of event sponsorships 
• Support with distributing social media content (pictures, videos, event details) to Corporate Communications
• Collaborate with cross-functional teams to support in-person, virtual and hybrid events by assisting with the planning and implementation process 
• Manage event registration and reporting outputs, such as guest lists, rsvps, dietary restrictions
• Assist with the development of event promotional materials, including invite communications, and ensuring they are deployed in our channels (email, intranet, newsletters, etc.) 
• Assist with tracking expenses on corporate event card and ensuring completed report is submitted monthly to Accounts Payable
• Manage processing all invoices and vendor set up in dc Accounts Payable system
• Assist event managers with completing the weekly event update calendar
• Support the team with conducting post-event evaluation, analysis and recommendations for changes 
• Develop and maintain relationships with key internal stakeholders
• Contribute to a strong team culture to ensure success of Events team initiatives and contributions

What we're looking for

• Approximately 1 to 3 years of hospitality, event management or planning experience
• Exceptional client service experience 
• Aptitude to differentiate when to act independently or within a team 
• Open-mindedness to collaboration within the team environment  
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment 
• Experience preparing event correspondence 
• Ability to coordinate multiple tasks and work on more than one event at a time 
• Excellent written and verbal communication skills 
• Ability to maintain poise and professionalism under pressure 
• Proficient in Word, Excel and PowerPoint 
• Meticulous attention to detail 
• Familiarity with event support platforms and CRMs are desirable

About dentalcorp

dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have strong Financial Reporting experience and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

This is a hybrid role located at dentalcorp’s Toronto Support Centre and you will be responsible for providing support on all areas within the finance department. As the Manager, Financial Reporting you will serve as a technical accounting resource for dentalcorp, overseeing the preparation of external financial statements, MD&A and annual information form disclosures as well as supporting the preparation and deployment of accounting policies and technical accounting assistance. This position will report to the Senior Manager, Financial Reporting.

The Manager, Financial Reporting has a strong knowledge of IFRS—and has a demonstrated record in working with complex accounting issues (e.g. IFRS 2, IFRS 3, IFRS 9 and IFRS 16) and developing an understanding of new accounting guidance in order to establish appropriate accounting policies. They work with dentalcorp’s external auditors and advisors to ensure organizational compliance and identify and explain emerging trends that impact regulatory reporting requirements. Complexity is a favoured terrain for the Manager, Financial Reporting, and they support the evolution of dentalcorp’s financial environment as the organization undergoes dynamic change.

In this role, you will

• Assist the team in the preparation of dentalcorp’s external financial statements and management discussion and analysis (MD&A) in accordance with IFRS. Assistance also with the preparation of the annual information form and management information circular.
• Research and implement new accounting standards under IFRS and other public company related regulations across the organization. Prepare various technical position papers to address the application of accounting standards to dentalcorp. Communicate new pronouncements and interpretations, develop dentalcorp positions for application, and develop materials for training of key internal stakeholders.
• Provide assistance to finance team members with executing on the requirements of IFRS, including IFRS 2, Share-based payments, IFRS 3, Business Combinations, IFRS 9, Financial Instruments and IFRS 16 Leases.
• Actively participate in both formal and informal reviews with business units, various corporate functions, and other key members of the finance team to ensure financial transactions and financial statement disclosures are complete and accurate.
• Assist with management for the external audit process—prepare audited financial statements, note disclosures, resolve audit queries, and monitor overall status. Ensure auditor agreement with dentalcorp decisions on accounting disclosures and issues.
• Support the Senior Manager, Financial Reporting with day-to-day activities as required.

What we’re looking for

• University degree in accounting/commerce.
• Professional accounting designation.
• At least 4-6 years of experience in either Big-4 public practice accounting or a combination of Big-4 and publicly traded organization environments.
• Experience working as an Experienced Senior Accountant or Senior Financial Analyst of Financial Reporting in a retail or healthcare environment an asset.
• Strong knowledge and experience with preparing financial statements and MD&A regulatory filings and calculation of industry-appropriate financial and operational metrics.
• Strong analytical skills, particularly in the research of new accounting pronouncements and their impact to the organization.
• IFRS knowledge, including IFRS 2, IFRS 3, IFRS 9 and IFRS 16 reporting standards.
• Experience with financial statement CDM software an asset.
• ERP experience with NetSuite and Workday an asset.
• Advanced knowledge of Excel.

About dentalcorp

dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a highly skilled and experienced Senior Financial Analyst looking to join our team as a Practice Business Partner. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed Companies.

This is a hybrid opportunity based out of dentalcorp’s Toronto Support Centre. Reporting to the Director of Finance, you will be responsible for providing support you will be responsible for providing financial analysis and strategic business support to our practice managers, regional and senior director leaders in operations. You will play a key role in driving financial performance, optimizing operational efficiency, and providing actionable insights to help guide decision-making and drive business growth. This position requires a deep understanding of financial analysis, business acumen, and the ability to collaborate effectively with cross-functional teams.

Role overview

• Financial Analysis and Reporting:
  • Conduct detailed financial analysis to assess the financial performance of the practices you partner with.
  • Prepare regular financial reports, forecasts, and variance analysis to track key financial metrics and identify trends.
  • Provide insightful commentary on financial results and recommend actionable strategies to improve financial performance.

• Business Partnership and relationship management
  • Collaborate closely with practice managers, regional and senior director leaders in operations to understand their business objectives and challenges.
  • Serve as a trusted advisor and provide financial insights to support decision-making and drive business growth.
  • Establish and maintain strong relationships with practices you partner with to ensure alignment and effective communication.
  • Support the practice budget and forecast process by collaborating with the FP&A team and senior director leaders in operations.
  • Report on key metrics and KPIs to measure and monitor the performance of each practice.
  • Conduct financial analysis, identify trends, and provide recommendations for improvement based on data-driven insights.
  • Prepare regular financial reports and presentations to support operations decision making.
  • Support practices by reviewing and responding to dc assist tickets within required SLAs
  • Support the practices in their annual inventorying process by reviewing counts files and count results and ensuring the counts will meet auditor expectations.

• Operational Efficiency and Process Improvement:
  • Identify areas for operational improvement and cost optimization within the finance processes.
  • Collaborate with stakeholders to develop and implement process improvements and efficiency measures.
  • Provide financial analysis and support for business initiatives aimed at driving operational excellence.

• Strategic Planning and Decision Support:
  • Contribute to the strategic planning process by providing financial insights and conducting scenario analysis.
  • Support strategic initiatives and special projects with financial analysis, modeling, and business case development.

What we’re looking for

• Bachelor's degree in Finance, Accounting, or related field. MBA or CFA designation is preferred.
• Proven experience as a Financial Analyst or Business Partner in prior finance role
• Strong analytical and problem-solving skills with the ability to synthesize complex financial data into actionable insights.
• Proficiency in financial modeling, forecasting, and analysis techniques.
• Excellent communication and presentation skills, with the ability to effectively convey financial concepts to non-financial stakeholders.
• Strong business acumen and the ability to understand and align financial goals with overall business objectives.
• Advanced proficiency in Microsoft Excel and financial software systems.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

About dentalcorp

dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a highly skilled Category Manager and Procurement professional and are looking to join an amazing team. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed Companies.

This is a hybrid opportunity based out of dentalcorp’s Toronto Support Centre. Reporting to the Senior Director, Strategic Sourcing, you will be responsible for leading the category strategy development, strategic sourcing, negotiation, contracting and supplier performance management for a complex portfolio of goods and services. The purpose of the position is to create value for dental practices, reduce total cost of ownership, and use negotiation and sourcing strategies, tools and processes, and mitigate risk through contract development. 

The Category Manager understands external variables, learns the landscape, requirements and priorities of our practices and develops relationships to successfully develop category strategies that utilize various value levers to deliver improved cost, reduced risk, and more efficient programs to our dental practices.

Key Responsibilities:

Strategic Sourcing

• Develop and execute on end-to-end sourcing opportunities, as required, to drive cost savings and process efficiencies
• Negotiate contracts

Project & Change Management

• Responsible for the end-to-end implementation of each sourced category across 500+ locations
• Work closely with practices to transition incumbent suppliers to new programs
• Facilitate contract terminations with incumbent suppliers and implement transition plans to ensure continuity of services

Category Management

• Develop and maintain comprehensive category strategies based on relevant market requirements and influences
• Manage the category strategy to drive category transformation, best practices, savings, and value creation initiatives
• Act as primary interface for key categories with the practices
• Supplier relationship management delivery to practices
• Owns and manages supplier score carding process
• Owns supplier segmentation within their categories
• Monitors and advises on non-compliant spend
• Performs spend analysis, market research, and monitors industry trends for assigned categories

Supplier Performance

• Develop KPIs and individual supplier performance scorecards
• Host business review meetings - performance, continuous improvement, innovation
• Support issue escalation

Contract Management

• Manage key contract deliverables, ensuring compliance to SLAs and KPIs
• Negotiate contract amendments and addendums, as required
• Facilitate contract terminations, as required

What we're looking for

• Minimum of 4 to 5 years of experience in managing complex projects with multiple stakeholders
• Managing these complex projects in procurement environment is an asset
• More than 5 years contract negotiation experience
• Proven experience as a Category Management and/or end to end Procurement: sourcing, negotiation, rollout and implementation
• Ability to lead and champion multiple sourcing initiatives concurrently
• Ability to effectively manage multiple stakeholders at one time
• Demonstrated proactivity and follow up skills
• Demonstrated commitment to providing a high level of customer service & continuous improvement
• Excellent process/project management skills
• Excellent communication and presentation skills combined with analytical abilities
• Demonstrated experience in supplier relationship management
• Demonstrates patience, tenacity, and resiliency in dealing with fast-paced, demanding situations
• Solid knowledge of MS Office
• Post-secondary education or equivalent combination of education and experience; CSCMP designation is an asset
• Bilingual – French is an asset

About dentalcorp

dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

This is 1 year Full time Salaried Fixed-Term Contract opportunity.

This is a Hybrid Role: The successful candidate will be based out of their home in the GTA and expected to travel 1 day per week in-person to our Toronto Support Centre and travel to our Practices as required.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are excited to join a company that focuses on our values and driving a great culture.  You are committed to living our values and role modeling what values-based leadership looks like day in and day out.

As a Human Resources Business Partner, you enjoy working in a collaborative environment and your ultimate goal is to ensure excellent service to our Partners, Practices and People. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

Reporting to the Director, Human Resources and located in the GTA, you will work closely with our Director of Operations, Regional Managers and Practice Managers while also collaborating with other Support Centre stakeholders to provide overall HR leadership and strategic support to your assigned regions. As a collaborative member of the HR team, you will determine practice level needs, and be proactive in identifying, designing, and implementing HR solutions that are in alignment with dentalcorp’s overall strategic priorities.

In this role, you will

• Act as a resource to provide direction, advice, and guidance to all regional stakeholders on strategic, tactical, and operational issues related to Human Resources
• Identify, and recommend changes that will improve service delivery, provide input on organizational issues, and share best practices
• Collaborate with other teams within the People function and within the broader organization to offer the best solutions to our dental practices
• Complete fair and balanced investigations in response to employee issues
• Coach and provide expert guidance to Practice Managers, Regional Managers and Director of Operations in areas such as: performance management, absenteeism, workplace investigations, redeployment, terminations, team member development, team member engagement, change management etc.
• Coach Practice Managers and Regional Managers to drive an excellent culture experience at the Dental Practice and to build high performing, diverse and inclusive teams
• Proactively identify opportunities to enhance the employee experience and partner with management to develop and implement innovative and sustainable solutions
• Build credibility and trust among team members; resolve issues and concerns with compassion and follow-through
• Consult and advise on talent reviews and succession planning
• Travel will required up to 50% of the time when it is safe and reasonable to do so

What we’re looking for

• Post-graduate education in HR or related field; CHRL designation, or in progress, is considered an asset
• 5-7 years of Human Resources Business Partnering experience
• Demonstrated passion for HR – up to date on current legislation, trends, and best practices
• Experience leading workplace investigations, and implementing resolutions
• A true employee engagement champion and experience supporting engagement in a multi-unit business environment
• Strong influence and relationship management skills; ability to develop and maintain relationships with multiple stakeholders
• Proven ability to analyze information, and develop strategies to address
• Strong business acumen
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Access, Visio)

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented operator who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced operator looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.

This is a remote position and you will be responsible for travelling within the province of Alberta approximately 3 to 4 days a week. Reporting into the Vice President, Operations, you will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You’re customer service oriented

Responsibilities

• Primary relationship manager and support contact to assigned practice network
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each practice
• Identify and implement operating efficiencies and opportunities that:

Optimize patient care & experience

Grow revenues and profitability

Drive engagement for practice level staff

Ensure practices are physically maintained to set standards

• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What were looking for

• Experience in an entrepreneurial environment
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously

Salary Range: The base annual salary range is $110,000 to 130,000 (plus a bonus and competitive total rewards and benefits package) depending on experience. Salary is determined based on the candidate’s work experience and will be discussed during the interview process.

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.