Administration Opportunities

Patient Care Coordinator - Waterloo Family Dental

About us: 

At Waterloo Family Dental, we’re proud to care for patients of all ages in the Kitchener–Waterloo community. Our team provides a wide range of services, from routine cleanings and restorative treatments to orthodontics and dental implants, all in a welcoming and family-friendly environment.

We focus on comfort and convenience, offering extended hours, emergency care, and modern technology to make every visit smooth and stress-free. Our team works together to provide compassionate care and help every patient feel at ease.

Schedule:
Monday: 8:00 am - 5:00 pm

Wednesday: 8:00 am - 5:00 pm

Friday: 8:00 am - 5:00 pm

One evening per week: 11:00 am - 8:00 pm

Benefits of Joining Our Team:

• Competitive compensation

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

• Attend social and CE events to network with dental professionals in your community

• Work-life balance and flexibility

• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Greet and assist patients as they arrive; ensure a lasting positive impression for them

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

• Effectively manage recall system and accurately maintain patient database

• Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations

• Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts

About You:

• Minimum 1 year of administration experience

• Clinical background and experience with dental software programs considered an asset

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.