Administration Opportunities

Practice Manager - True Dental

About Us:

At True Dental, we’ve been proudly caring for the West Kelowna community since 2013, conveniently located right on Highway 97. What makes us unique is not just our 4.9-star reputation on Google, but the people behind it - a dynamic team of highly regarded dentists including Drs. Jeff Krawchuk, Ersilia Coccaro, Kevin Head, Kesar Lotey, and Don Macrae. Together, they lead with expertise, compassion, and a true commitment to delivering exceptional patient care.

We offer a full spectrum of services - from general and pediatric dentistry to orthodontics, cosmetic treatments, implants, and sedation dentistry)- allowing our team members to broaden their skills while working with the latest in dental technology. Every day is an opportunity to grow, learn, and make a real impact on patients’ lives.

Here, you’re not just building smiles, you’re building your future in a practice that values teamwork, continuous learning, and delivering an outstanding patient experience.

Why You’ll Love Working With Us?

At True Dental, you’ll be part of a collaborative team where your voice matters and your growth is supported every step of the way.

• Compensation That Recognizes You: A competitive annual salary of $75,000 to $85,000 (based on experience), annual performance reviews, and a bonus program that rewards your contributions

• Career Development: Access to industry-leading education through the DC Institute, discounted RDHU membership, mentorship from leading clinicians, and opportunities to broaden your skills with advanced technology

• Total Rewards: Discounts on gyms, flights, hotels, retail, insurance, pet care, prescriptions, and free virtual health services through Dialogue

• Networking & Growth: Connect with dental professionals at CE events and social gatherings

• Work-Life Balance: Flexible scheduling supported by innovative technology

• Practice-Exclusive Perks: Unique benefits designed just for our team
   

Join us and build a career where you can thrive, learn, and make a lasting impact. Here, your success is our success and we’re invested in helping you thrive!
 

Key Responsibilities:

Operational Strategy & Clinic Management

• Oversee and optimize all front-office and clinical operations to ensure efficiency, productivity, and excellent patient care

• Develop and implement systems to support clinic growth, including expanded associate days, extended hours, and workflow improvements

• Leverage dental software platforms such as Power Practice and Recall Max to streamline operations and enhance performance

Leadership & Team Engagement

• Lead, coach, and support a high-performing team through effective scheduling, onboarding, training, and performance management

• Foster a positive, collaborative workplace culture by celebrating milestones (e.g., birthdays, anniversaries) and organizing team events such as holiday parties, BBQs, and outings

• Support recruitment and hiring efforts, assessing candidates for alignment with the clinic’s culture and standards

Compliance, Safety & Patient Experience

• Ensure full compliance with provincial health regulations and internal policies, with a strong emphasis on patient safety and best practices

• Deliver a seamless, professional, and welcoming experience for every patient, maintaining the clinic’s exceptional reputation

Financial & Administrative Oversight

• Accurately manage payroll, accounts payable, and staffing budgets

• Monitor financial indicators and operational data to drive performance improvements and cost efficiency

Marketing & Community Engagement

• Support local marketing efforts and promotional campaigns to increase clinic visibility and patient acquisition

• Manage the clinic’s social media presence (Facebook, Instagram), creating engaging content that reflects the clinic culture, events, promotions, and community involvement
   

What You Bring:

• University or College Diploma in Business Administration, Office Management, or a related field

• 3–5 years of experience in a clinical, retail, or customer service setting, ideally in a supervisory or management capacity

• Strength in people management, scheduling, and financial oversight

• Business acumen with experience in budgeting, forecasting, and payroll

• Proficiency with Microsoft Office and (ideally) experience with dental software systems

• Committed to upholding health regulations and fostering a safe, compliant clinic environment

• Flexibility to work hours that support both patients and the practice

Ready to take the next step in your career? Join a team that values your growth, rewards your contributions, and celebrates your success. Apply today and start building your future with True Dental.