Career Opportunity
Support Centre Opportunities
Manager, Process Innovation, Strategy & PMO
Who You Are
The successful candidate will work on-site 4 days a week from our Toronto office at 181 Bay Street and 1 day a week in their home office . You are an experienced process innovation professional who thrives at the intersection of strategy, analytics, and execution. With a strong background in Lean Six Sigma and business transformation, you bring structure, data-driven insight, and creativity to complex operational challenges. You’re eager to contribute to a high-performing team by shaping, redesigning, and scaling processes that drive sustainable value across a dynamic and growing healthcare organization.
As Manager, Process Innovation, you will play a key role in advancing Dentalcorp’s strategic priorities by leading enterprise-level redesign initiatives, embedding best practices across our network of practices, and ensuring that measurable impact is sustained. You thrive in a collaborative environment while exercising the autonomy to frame opportunities, drive change, and deliver results.
In this role, you will
Strategy Enablement
Identify and prioritize high-impact opportunities that align with corporate and departmental strategies.
Support OKR execution by ensuring initiatives deliver measurable outcomes.
Validate Return on Investment through P&L reviews and maintain a structured pipeline of initiatives from ideation to sustainment.
Develop and implement frameworks that strengthen execution discipline and ensure consistent value delivery across programs.
Process Innovation & Business Transformation
Lead enterprise-level business transformation and process improvement initiatives across practices and departments.
Leverage complex data analysis to uncover inefficiencies, eliminate pain points, and improve operational performance.
Translate enterprise methodologies into field-ready, practical solutions tailored for sustainable adoption.
Design and lead end-to-end process redesign programs, embedding best practices and ensuring long-term results.
Business Analysis, Analytics & Project Leadership
Conduct advanced data analysis using Excel (pivot tables, Power Query, advanced formulas, scenario modeling) and apply insights to inform decision-making.
Build business cases for transformation initiatives and pilot programs using financial modeling and ROI validation.
Use analytics tools (e.g., Tableau, Power BI, SQL, Python) to create dashboards and reports that guide strategic decisions.
Apply project management discipline when leading high-impact initiatives — ensuring structure, milestones, and measurable deliverables, but always within the broader mandate of process innovation and transformation.
Facilitate cross-functional workshops and stakeholder discussions to drive alignment on solutions.
Change Management
Lead structured change planning and risk mitigation strategies to support adoption of new processes and systems.
Assess organizational readiness and manage resistance through effective stakeholder engagement.
Build communication and training plans to ensure new processes and systems are embedded and sustained.
What We’re Looking For
Bachelor’s degree in Engineering, Business, or a related discipline.
5–7 years of experience in process innovation, continuous improvement, or business transformation.
Certified Lean Six Sigma Black Belt (or equivalent).
Proven experience leading enterprise transformation initiatives and developing execution frameworks.
Advanced Excel expertise (pivot tables, Power Query, advanced formulas, scenario modeling); experience with additional analytics tools (Tableau, Power BI, SQL, Python) is preferred.
Strong facilitation, workshop leadership, and stakeholder engagement skills.
Exceptional data-driven problem-solving ability with a track record of delivering measurable ROI.
Growth mindset — open to feedback, continuous learning, and adapting to new challenges.
Highly collaborative and accountable, with strong organizational and time management skills.
Excellent written and verbal communication skills in English; bilingualism in French is an asset.
About Dentalcorp
Dentalcorp is Canada's largest network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
We want you to thrive
At Dentalcorp, we want you to be successful from day one. We are focused on attracting, retaining and developing the very best talent from across many industries to ensure our people bring diverse experience, skills and thinking to continue to drive business performance.
About the Support Centre Team
We are bold, passionate, authentic and bring heart to our work. We work as one team and support each other to be successful. We lean in to make great things happen, celebrate our success and reward people for their contributions.Benefits
- Join a collaborative team and values-based culture
- Competitive compensation and benefits in an essential, high growth business
- Professional development and career growth opportunities
- Be part of a community that is passionate about giving back and encourages team members to participate in initiatives such as food drives, volunteering, and supporting our practices in our Give Back, Smile Back program
Not seeing your opportunity?
New positions open every day. Submit your resume to be notified about roles near you.