…a conversation with Amandeep Sood, Regional Manager
We’re shining the spotlight on Regional Manager Amandeep Sood, who started practicing dentistry at the tender age of 23. After eight years, he followed his passion and moved to a role in Operations.
How long have you been Regional Manager?
I started with Go Dental as a Practice Manager in October 2018 and then had the opportunity to be the Regional Manager for Go Dental, Harker Chan & Associates, Tower Dental and Park Square Dental in June 2019.
Can you tell me about your career path, from what you wanted to be as a child to where you are now?
Coming from a family of doctors, I always wanted to be in the medical field. I graduated from dental school at an early age so I was able to start practicing dentistry at 23. After 8 years of practice, I was offered a role in the operations team of a Dental Services Organization (DSO) in India. You can say that I retired at an early age from dentistry and now I enjoy operations more than the clinical side of dentistry.
What do you enjoy most about coming to work?
It’s important to me to know that my actions and decisions make a difference for the better. I am always striving to make things efficient and perfect. I am lucky to have a great team at all the offices – it’s a joy to work alongside them.
How has COVID-19 impacted you, your role, and the Practices?
The hardest thing about the pandemic for me was the lay offs I had to do last year. That, and fear of the unknown. With all the regulatory changes, government restrictions, and team member morale, the past year has been about finding a balance, and it’s been a learning experience like no other. I think for most of us, this was our first pandemic and we had a lot to learn. The next one will be better!
What are some of the ways you have been coping, personally and as a practice, during the pandemic?
On a personal level, spending time with my wife and kids has been and continues to be the best coping strategy. I also find that reading is something that helps me unwind. At the practice level, we all depend on each other and look to each other for support. Having those relationships is key.
What does a great patient experience mean to you?
A happy patient is one who is looking forward to his next appointment!
What’s next for you in your career?
There is this saying which resonates with me, and I try to follow it: “Don’t tell me the sky is the limit, when there are footsteps on the moon.”
What advice do you have for dental professionals starting their careers?
It is an awesome career path, but it is also a lot of hard work! Keep at it!