We’re shining the Support Centre spotlight on Barb Wilser, Regional Human Resources Business Partner. Barb discusses with us the importance of living in the moment, learning more than you teach, and seizing all of life’s experiences.
Displaying posts in the wire
Dentists are highly trained and skilled health care professionals and, as such, are legally and professionally obligated to recognize and manage medical emergencies. This includes iatrogenic events and emergencies occurring by chance, such as a patient fainting in the waiting room. Adequately preparing for medical emergencies requires not only the proper drugs and equipment, but also training, teamwork, and a culture of safety that permeates throughout the entire dental practice.
In a (post) pandemic world, where the population is more aware of the risks of airborne transmission and “work from anywhere” has become de rigueur, some patients will prefer to avoid commuting to the dental practice as often. But that doesn’t mean a dental practice should give up on the relationship it has built with those patients. By utilizing remote virtual methods like videoconferences to execute consultations and diagnoses, clinicians can conveniently connect with patients from the com...
As a specialist, a significant portion of my patients present after endodontic treatment has failed or was abandoned mid-treatment, due to an unforeseen complication. Throughout my career, I have seen my fair share of my own failed treatments, and I have witnessed the distress these situations can cause my colleagues as I certainly know they cause me many a sleepless night.
Today we shine the Support Centre spotlight on Lisa Harris, Senior Manager, Accounts Payable. From her early aspirations to become a truck driver, to stunt driving on an ATV, to the Ride to Conquer Cancer, Lisa has always embraced the thrill of being in the driver’s seat, both in her personal and professional life.
Today we shine the spotlight on Mehin Malik-Aslanova, who credits the pandemic as a catalyst for lasting change. In the past year, she has learned new skills and redefined what it means to be accountable to her patients and her team, and now has a deeper understanding of what constitutes a great patient experience.
Every dentist aims to please by providing their patients with optimal treatment outcomes. This dedication to success can sometimes lead a dentist to offer patients a guarantee (a promise of a satisfactory outcome) or a warranty (a time-limited agreement to replace, repair or refund a defect in material or workmanship). Other dentists may feel obligated to offer a guarantee or warranty when practicing in a competitive market or in response to a patient’s request. Whatever the reason, it is es...