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Support Centre Team Member Spotlight - Barb Wilser

Support Centre Team Member Spotlight - Barb Wilser

Posted Jul 30th, 2021 in 2021, spotlights, the wire

We’re shining the Support Centre spotlight on Barb Wilser, Regional Human Resources Business Partner. Barb discusses with us the importance of living in the moment, learning more than you teach, and seizing all of life’s experiences.

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Medical Emergencies in Dental Practices: Six Ps for Ensuring Preparedness

Medical Emergencies in Dental Practices: Six Ps for Ensuring Preparedness

Posted Jul 28th, 2021 in 2021, the wire, thought leadership

Dentists are highly trained and skilled health care professionals and, as such, are legally and professionally obligated to recognize and manage medical emergencies. This includes iatrogenic events and emergencies occurring by chance, such as a patient fainting in the waiting room. Adequately preparing for medical emergencies requires not only the proper drugs and equipment, but also training, teamwork, and a culture of safety that permeates throughout the entire dental practice.

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Associate Spotlight: Dr. Ola

Associate Spotlight: Dr. Ola

Posted Jul 23rd, 2021 in 2021, Associates > Nova Scotia, spotlights, the wire

Today we shine the spotlight on Dr. Ola, who values her relationships with her patients and co-workers and absolutely loves the variety of challenges that she gets to tackle on a daily basis. Dr. Ola practices at Evergreen Dental in Dartmouth.

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Virtual Treatment Planning: 5 Tips for Providing a Convenient & Secure Patient Experience

Virtual Treatment Planning: 5 Tips for Providing a Convenient & Secure Patient Experience

Posted Jul 19th, 2021 in 2021, the wire, thought leadership

In a (post) pandemic world, where the population is more aware of the risks of airborne transmission and “work from anywhere” has become de rigueur, some patients will prefer to avoid commuting to the dental practice as often. But that doesn’t mean a dental practice should give up on the relationship it has built with those patients. By utilizing remote virtual methods like videoconferences to execute consultations and diagnoses, clinicians can conveniently connect with patients from the com...

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Misadventures in Endodontics: Turning a Negative into a Positive

Misadventures in Endodontics: Turning a Negative into a Positive

Posted Jul 6th, 2021 in 2021, the wire, thought leadership

As a specialist, a significant portion of my patients present after endodontic treatment has failed or was abandoned mid-treatment, due to an unforeseen complication. Throughout my career, I have seen my fair share of my own failed treatments, and I have witnessed the distress these situations can cause my colleagues as I certainly know they cause me many a sleepless night.

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Partner Spotlight: Dr. Sam Sgro

Partner Spotlight: Dr. Sam Sgro

Posted Jul 2nd, 2021 in 2021, spotlights, the wire

For this month’s Partner Spotlight, we sat down with Dr. Sam Sgro to discuss administering COVID-19 vaccines on his days off, the biggest lesson the past 15 months have taught him, and his advice for Canadians experiencing pandemic fatigue.

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Support Centre Team Member Spotlight - Lisa Harris

Support Centre Team Member Spotlight - Lisa Harris

Posted Jun 25th, 2021 in 2021, spotlights, the wire

Today we shine the Support Centre spotlight on Lisa Harris, Senior Manager, Accounts Payable. From her early aspirations to become a truck driver, to stunt driving on an ATV, to the Ride to Conquer Cancer, Lisa has always embraced the thrill of being in the driver’s seat, both in her personal and professional life.

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Practice Manager Spotlight: Mehin Malik-Aslanova

Practice Manager Spotlight: Mehin Malik-Aslanova

Posted Jun 18th, 2021 in 2021, spotlights, the wire

Today we shine the spotlight on Mehin Malik-Aslanova, who credits the pandemic as a catalyst for lasting change. In the past year, she has learned new skills and redefined what it means to be accountable to her patients and her team, and now has a deeper understanding of what constitutes a great patient experience.

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Great Expectations: Navigating Warranties and Guarantees in Dentistry

Posted Jun 17th, 2021 in 2021, the wire, thought leadership

Every dentist aims to please by providing their patients with optimal treatment outcomes. This dedication to success can sometimes lead a dentist to offer patients a guarantee (a promise of a satisfactory outcome) or a warranty (a time-limited agreement to replace, repair or refund a defect in material or workmanship). Other dentists may feel obligated to offer a guarantee or warranty when practicing in a competitive market or in response to a patient’s request. Whatever the reason, it is es...

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Academic Excellence Award Recipient: Giana Ford

Academic Excellence Award Recipient: Giana Ford

Posted Jun 15th, 2021 in 2021, spotlights, the wire

Giana Ford recently learned that she is the recipient of an exclusive award, given to only three students in Canada each year.

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