We’re shining the spotlight on Jaime Robertson, Director, Regulatory Compliance at dentalcorp’s Support Centre. We discuss her goal to develop a safety culture for practices, being raised on a farm, and the importance of allowing yourself to be open to new challenges.
Tell us about your background — how long have you been with dentalcorp, and what were you doing before you joined?
I've been a registered dental hygienist for 26 years, and for the first 20 years, I practiced at a private dental clinic. Unfortunately, my career as a dental hygienist was cut short because of a neck injury. It was a devastating time for me, but I then became an auditor, where I developed more skills and had the opportunity to travel to remote areas of Canada. I was excited to join dentalcorp because I knew my unique skillset and experience could contribute to the role.
Can you tell us a bit about your role on the team and what a typical day looks like?
My role has expanded since starting as a Practice Auditor four years ago. I was visiting our practices across Canada and providing support when needed. Now, as the Director of Regulatory Compliance, I continue to visit our practices, but I also ensure they follow provincial regulatory standards. There is never a typical day for the Compliance team. My goal is to minimize risk within our practices and help them develop a safety culture for staff and patients. Some days I visit clinics, and other days I may be reviewing documents, creating processes, or preparing practices for inspections.
What motivates you in your role?
The opportunity to provide support and encouragement to my fellow team members and staff in our practices. I feel great leaving a practice knowing that I have created relationships with staff and offered guidance to help the practice become more efficient and safe.
Share something about yourself that your coworkers would never guess.
I was raised on a dairy farm and had to milk cows at 5 am. every morning during the summer. Too many flies for me! I now have 12 horses that are like my children.
What advice do you have for new team members joining dentalcorp’s Support Centre?
My advice for new team members is to jump in, soak up all the knowledge you can, and not be afraid to ask questions to other Support Centre team members. You were hired to join the team because of your expertise, so it's important to express your opinions and trust that they are valued.
Do you have a favourite story about an interaction with a practice or team member?
The interaction that changed the course of my life was meeting Elaine Powell, my leader. Elaine opened my eyes and made me realize how many different career paths exist for dental hygienists. She is my mentor and close friend and has helped me shape my career. Also, she regularly offers me great life advice. If you know Elaine, you know that we've had many fun times and chats together – too many that I can count.
What’s your favourite motto?
I actually have two! First, never stop listening. If you listen openly, you can allow yourself to learn more and gain trust from your coworkers. Everyone has something to contribute, and you should allow yourself to be open to challenges. The second one is to never take anything for granted, which I apply to my professional and personal life. I cherish the people I work with every day and thank each person who has contributed to the growth of my amazing career at dentalcorp.